Remote Support Tool for Android and iOS Mobile Devices

Easily improve your mobile device management remote control. When you’ve installed the Central Server through Dameware^® Remote Support (DRS™) Android or iOS, you can then install, configure, and utilize the Mobile Gateway component. This feature allows you to make connections from a mobile device, including an iOS or Android device, to computers within your firewall.

This remote control mobile phone proxy also enables you to connect to end users working outside the network via a safe over-the-internet remote session. Additionally, users can send a remote connection link, which, when opened and accepted, will provide mobile device management remote control without having to set up a VPN.

For on-call techs, using a remote control Android phone to provide IT support lets you quickly make connections to computers for troubleshooting no matter where you are. And with this remote control mobile phone option, you’re not tied to your laptop.

To get started with Dameware Mobile Gateway for mobile device management remote control, download the app on your smartphone and walk through the connection based on the necessary settings.

Change remote control mobile phone configurations as needed. You can change what Dameware allows in terms of the number of concurrent mobile client connections. The default is 100, but you can raise this number to 250 maximum if you expect more than 100 technicians to work on end-user support simultaneously. You can also adjust this number as low as five, which prevents your team from starting more than five sessions at a given time.

The mobile client idle time is adjustable, with a minimum of one minute, determining how quickly an idle client session will be automatically closed. A shorter time is recommended for security reasons.

For companies using remote control Android phones or iOS phones, this option for mobile device management remote control provides several IT support features.

DRS comes with built-in remote control mobile phone tools allowing you to:

• Start, stop, and restart Windows services
• View and stop Windows processes
• View and clear Windows event logs
• Run custom scripts
• Edit and modify registries
• Copy and delete files
• Manage disks, shares, peripherals, and more
• Remote control mobile phones
• Remote control Android phones
• Remote control for tablets
• Remotely manage all Android devices

Supporting your company’s mobile devices, or using a mobile device to provide support, expands your troubleshooting flexibility and ensures employees are fully supported no matter what device they’re using. It makes it easier to identify and solve problems affecting productivity, no matter where the problem is located.

For companies having adopted devices running on Android or iOS, remote control access can support the integration of corporate networks and remote devices, including remote control for tablets and mobile phones, so system administrators don’t need to go directly to a server’s location to troubleshoot—they can log in and provide remote support for Android or iOS from their desk.

Remote computer access works by enabling a connection between two or more computers or devices, including tablets and mobile phones. This access is useful for admins who need to troubleshoot end-user devices to provide mobile device remote support for Android or iOS. Or it can be useful for employees who aren’t at their office and want to access their workstations, whether from home or another off-site location.

Out-of-network remote computer access requires specific technology to form a secure connection. This can be a VPN connection, but a more flexible option, especially for remote support, is an internet proxy. An internet proxy serves as an intermediary device for enabling a network connection between two (or more) devices. The devices don’t talk to each other directly—instead, the proxy receives traffic from one computer and sends it to the other device.

Using an internet proxy helps enhance the security of the remote connection. It makes it possible to reach devices that would otherwise be behind a firewall and inaccessible for connections outside the corporate network. With a proxy remote access tool, admins or employees can access or control their computers from off-site locations or remote control a mobile phone or tablet from afar.

Remote access software offers helpful services and can enable IT teams to deliver better mobile device management remote control. These tools support help desk services by allowing secure and efficient remote access, helping teams to improve mean time to resolution and deliver a better overall user experience, especially for mobile device remote support.

Dameware provides IT teams with mobile device management remote control functionalities enabling admins to control Windows computers from an Android device, iPhone, or iPad via the Dameware proprietary protocol.

Alternately, Dameware provides resources for remote Android support and remote control for tablets, along with other devices running on an Android OS. This Dameware mobile device remote control offers a better support platform than simple RDP connections because it allows IT pros and end users to share device screens, providing better mobile device remote support.

Managing remote systems with the Dameware Remote Control is simple with its easy-to-use interface. And the Dameware Mobile virtual mouse allows users to double-click on objects, files, and folders on the end user’s system. The virtual mouse can also right-click or drag and drop items. A keyboard complete with Start, Esc, and Ctrl buttons can be accessed easily with one tap on the user interface. Dameware Mobile also includes hotkeys for opening a command prompt, Ctrl-Alt-Del, and zooming in or out to get a better view of the end user’s desktop.

And for quick and easy remote support of Android devices, technicians can create a connection to an Android device to begin troubleshooting issues within seconds. Dameware Remote Control rapidly provides technicians with the ability to precisely view what’s on the Android screen, initiate video calls, screen share, send and receive files, chat with users in real time, and more easily upload configuration profiles for email, wireless configurations, remote control for tablets, mobile phones, and more.