The name "DameWare NT Utilities" has been changed to "DameWare Remote Support." All the functionality available in DameWare NT Utilities is now available in DameWare Remote Support. All DameWare NT Utilities customers who have paid their maintenance are eligible to upgrade to DameWare Remote Support.
Depending on your organization’s needs, DameWare Remote Support (DRS) can be deployed in either Standalone or Centralized mode. Standalone mode is the quickest and easiest way to deploy DRS and is sufficient for most organizations. However, deploying in Centralized mode gives access to additional functionality that might be needed by some organizations. Deploying in Centralized mode requires the installation and configuration of the DameWare Central Server, the DameWare Internet Proxy, and the DameWare Mobile Gateway. Click here to learn more about flexible deployment options for DRS.
DameWare software is licensed per user, not per computer with no additional fees for client agents installed by the program. The number of licenses required must correspond with the actual number of people that are running the software. For example, if there are 10 technicians that will be running the software and connecting to 10,000 remote machines, 10 licenses are then required.
Each license allows for three separate installations (for example: desktop, laptop, and home computer). A user will still be covered under the license, provided this is the only person running the software on these additional machines.
If you have placed an order on our web site and have received confirmation, your registration information is forthcoming. Each order is reviewed individually and processed manually to ensure accuracy. Your registration information will be e-mailed to you. If you do not receive registration information or an e-mail from our sales department by the next business day, please contact sales at Sales@DameWare.com.
Yes, maintenance is now included with all DameWare products. SolarWinds licensed products include a year of maintenance from the date of purchase. Annual maintenance provides tremendous ongoing value at a small fraction of the original purchase price. We recommend that you renew your product maintenance prior to the expiration date to ensure that you will continue to have access to product updates, technical support and much more.
We realize that each customer’s environment is unique. These requests are handled on a case-by-case basis. Please contact Sales@DameWare.com so we can assist you further.
Support is provided for Version 8.0 and above.