When deployed in the centralized mode, DameWare Remote Support enables you to connect to computers outside the corporate network. IT pros can initiate over-the-Internet remote sessions via a secure Internet proxy.
Supporting traveling or remotely located end-users can be frustrating. This often requires lengthy phone conversations between end-users and Help Desk Pros and step-by-step instructions. DameWare Remote Support can now be deployed in Centralized Mode with the DameWare Central Server (DCS). The DCS comes with three components designed for advanced management and streamlined service and support delivery. These include:
The DameWare Internet Proxy Server provides a secure, self-hosted platform to make remote control sessions to computers outside of your firewall. This allows IT and Help Desk pros to provide technical assistance quickly and easily regardless of end-users’ location.
After configuring the DameWare Internet Proxy, IT and Help Desk pros can support remote computers located anywhere in the world with the same familiar Mini Remote Control console used to support computers located inside the firewall. This gives IT pros access to the same great features regardless of who they are supporting and where the end-users are located. With the MRC Internet Session feature, IT and Help Desk pros can: