Starts at $695
Fully functional for 30 days
Take full control over incident and problem management by automatically converting emails to tickets, routing and assigning tickets to staff groups, and improving efficiency by enabling automatic escalations based on business requirements, repetitive tasks and ticket severity.
Auto discover assets spread across your network based on IP range/subnets, associate assets with end-users and help desk tickets, and easily track assets by establishing parent-child relationships. Incident history enables a comprehensive audit trail of help desk tickets associated with each asset, giving clear visibility into potentially expensive repairs and helping you make informed decisions on asset replacement.
Quickly resolve repetitive and known IT issues by enabling employee self-service through FAQs and knowledge base articles. Save time and money and reduce overhead with powerful knowledge base management.
Simplify the way you communicate and manage help desk tickets with two-way email correspondence. Receive email notifications on your mobile phone via SMS alerts, automate escalation processes, and improve efficiency through customer satisfaction surveys.
Simplify IT service management and accelerate IT troubleshooting with the power of help desk integration with DameWare remote support and remote control software. With a click of a button from IT tickets or the IT asset inventory in Web Help Desk, you can now launch DameWare remote session, and provide IT assistance to end-users wherever they are situated.