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Frequently Asked Questions About DameWare Central Server with DameWare Remote Support

What happened to DameWare NT Utilities?

The name "DameWare NT Utilities" has been changed to "DameWare Remote Support." All the functionality available in DameWare NT Utilities is now available in DameWare Remote Support. All DameWare NT Utilities customers who have paid their maintenance are eligible to upgrade to DameWare Remote Support.

How is DameWare Remote Support deployed?

Depending on your organization’s needs, DameWare Remote Support (DRS) can be deployed in either Standalone or Centralized mode. Standalone mode is the quickest and easiest way to deploy DRS and is sufficient for most organizations. However, deploying in Centralized mode gives access to additional functionality that might be needed by some organizations. Deploying in Centralized mode requires the installation and configuration of the DameWare Central Server, the DameWare Internet Proxy, and the DameWare Mobile Gateway. Click here to learn more about flexible deployment options for DRS.

How are DameWare products licensed?

DameWare software is licensed per user, not per computer with no additional fees for client agents installed by the program. The number of licenses required must correspond with the actual number of people that are running the software. For example, if there are 10 technicians that will be running the software and connecting to 10,000 remote machines, 10 licenses are then required.

Each license allows for three separate installations (for example: desktop, laptop, and home computer). A user will still be covered under the license, provided this is the only person running the software on these additional machines.

I placed an order on-line and have not received my new license information yet... Where is my license key?

If you have placed an order on our web site and have received confirmation, your registration information is forthcoming. Each order is reviewed individually and processed manually to ensure accuracy. Your registration information will be e-mailed to you. If you do not receive registration information or an e-mail from our sales department by the next business day, please contact sales at sales@dameware.com.

Is maintenance included with my purchased licenses?

Yes, maintenance is now included with all DameWare products. SolarWinds licensed products include a year of maintenance from the date of purchase. Annual maintenance provides tremendous ongoing value at a small fraction of the original purchase price. We recommend that you renew your product maintenance prior to the expiration date to ensure that you will continue to have access to product updates, technical support and much more.

It Pays to Keep Your Maintenance Active!
Active maintenance provides you with access to:
  • A steady stream of product updates (new features, bug fixes and even major enhancements!)
  • Acclaimed SolarWinds technical support (Email)
  • Additional “customer-only” product components that extend functionality
  • Ability to shape future product direction with beta program participation
  • Invitations to special customer events with product managers, development leads and our Head Geek

I would like to purchase a previous version of the software. Is this possible?

We realize that each customer’s environment is unique. These requests are handled on a case-by-case basis. Please contact Sales@DameWare.com so we can assist you further.

What versions are supported?

Support is provided for Version 8.0 and above.

 

DameWare Remote Support

MRC is included in the more comprehensive systems administration tool, DameWare Remote Support (DRS). In addition to MRC, the DRS software package includes DameWare Mobile, Windows administration, Active Directory® management, and configuration exporting tools in one easy-to-use software console.

Compare the features of DameWare Remote Support and Mini Remote Control