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What’s New in DameWare Mini Remote Control

What's new in version 

Release notes for version 10.0.0

 - (Released on 06/04/2013)

DameWare Mini Remote Control Version 10.0 Release Notes

These release notes provide additional guidance for DameWare Mini Remote Control (MRC) version 10.0.

Why Install this Version

This version of MRC provides the following improvements:

  • New Licensing: You can automatically update your license when you update DameWare or renew your maintenance instead of manually entering new license keys. License keys from version 9.x can also use this new functionality. For more information, see KB400137.
  • Proxy Support for Silent Installs: MRC and DRS include command-line arguments to add your proxy data. For more information, see KB400113 .
  • Multiple bug fixes: For additional information, see "Resolved Issues" in these release notes.

Notes:

  • If you are upgrading to this version from a version earlier than 8.0, apply your SolarWinds license after you upgrade. For additional information, see "Using the New Licensing System" in these release notes.
  • Starting with version 9.0, you may notice a change in how your license looks in the SolarWinds customer portal. This change is solely to facilitate backend processing, and does not affect your license count or pricing.

Resolved Issues

DameWare Mini Remote Control version 10.0 resolves the following issues in earlier versions:

  • MRC crashes when connecting to a thin client using VNC.
  • Cannot authenticate smart cards that have more than one certificate.
  • Receive a "Configuring the remote system for first time use," every time you connect to Windows 8 computers.
  • When multiple people are connected to a session, only the first user can copy and paste.

Known Issues

Cannot downgrade MRC agents to match the MRC application.
When you attempt to downgrade an agent to match the MRC application, the agent hangs and the files are not transferred. To resolve this issue, manually copy the files.

Cannot install the MRC agent remotely using a custom local administrator account.
Starting in Windows Vista, Windows does not allow custom accounts in the local administrator group to perform administrative functions remotely. To resolve this issue, use a domain account that is a local administrator on the remote computer, or the built-in local Administrator account on the remote computer. For additional information, see KB400125

Changing the screen resolution on remote Linux CentOS hosts affects MRC performance.
After you connect to remote hosts running Linux CentOS with MRC's VNC viewer, changing the screen resolution on the remote host affects MRC's performance. To resolve this issue, disconnect and reconnect. MRC performs as expected after reconnecting, even at the new resolution.

End of Life Policy

In order to continue to drive innovation and new functionality into our products, SolarWinds must transition customers from legacy versions of software to our current versions. Please review the following support schedule:

  • 9/13/2012: End-of-Life announcement (EoL) – Customers on DameWare v6.9 or older should begin transitioning to DameWare 9.0.
  • 12/12/2012: End-of-Life (EoL) – SolarWinds will no longer provide technical support for SolarWinds DameWare v6.9 or older.

Using the New Licensing System

After installing MRC version 8.0 or higher, you are prompted to enter the licensing information for your product. If you choose to start with the 14-day evaluation, you can access the Licensing Information options by opening Start > All Programs > SolarWinds > DameWare Mini Remote Control 10.0 > Enter License Information on the computer you want to license.

To evaluate the software without a license,click Continue Evaluation.

To license the software on a computer with Internet access:

  1. 1. Click Enter Licensing Information.
  2. 2. Select I have internet access and an activation key.
  3. 3. Click the http://www.solarwinds.com/customerportal link to access the customer portal on the SolarWinds web site.
  4. 4. Log on to the portal using your SolarWinds customer ID and password.
  5. 5. Click License Management on the left navigation bar.
  6. 6. Navigate to your product, choose an activation key from the Unregistered Licenses section, and then copy the activation key.
  7. 7. If you cannot find an activation key in the Unregistered Licenses section, SolarWinds customer support.
  8. 8. Return to the Activate MRC window, and then enter the activation key in the Activation Key field.
  9. 9. If you access Internet web sites through a proxy server, click I access the internet through a proxy server, and enter its proxy address and port.
    Note: If your computer accesses the Internet through an authenticated proxy server, complete the procedure for activating without Internet access instead.
  10. 10. Click Next.
  11. 11. Enter your email address and other registration information, and then click Next.

To license the software on a computer without Internet access:

  1. 1. Click Enter Licensing Information.
  2. 2. Select This server does not have internet access, and then click Next.
  3. 3. Click Copy Unique Machine ID.
  4. 4. Paste the copied data into a text editor document.
  5. 5. Transfer the document to a computer with Internet access.
  6. 6. On the computer with Internet access, complete the following steps:
    1. a. Browse to http://www.solarwinds.com/customerportal/licensemanagement.aspx, and then log on to the portal with your SolarWinds customer ID and password.
    2. b. Navigate to your product, and then click Manually Register License.
    3. c. If the Manually Register License option is not available for your product, contact SolarWinds customer support.
    4. d. Provide the Machine ID from Step 5, and then download your license key file.
  7. 7. Transfer the license key file to the MRC server.
  8. 8. Return to the Activate DRS window, browse to the license key file, and then click Next.

Managing your Open Issues in Licensing

For information about managing your licenses for SolarWinds products, including how to deactivate or reuse a license, see SolarWinds License Manager.

Open Issues in Licensing

  • If you have multiple offline activations, the last offline activation overwrites the other activations. You must contact SolarWinds customer support to reset your license.
  • Applying Federal Information Processing Standards (FIPS) to a licensed MRC server invalidates the existing license. To reactivate your license, contact SolarWinds customer support.
  • If you enter the activation key from another SolarWinds product by mistake, the activation key for the other product is considered registered even though your actual product remains unlicensed. To return the activation key to your pool of unregistered licenses, contact SolarWinds customer support.

Legal

Copyright© 1995-2012 SolarWinds, all rights reserved worldwide.

No part of this document may be reproduced by any means nor modified, decompiled, disassembled, published or distributed, in whole or in part, or translated to any electronic medium or other means without the written consent of SolarWinds All right, title and interest in and to the software and documentation are and shall remain the exclusive property of SolarWinds and its licensors. SolarWinds Orion™, SolarWinds Cirrus™, and SolarWinds Toolset™ are trademarks of SolarWinds and SolarWinds.net® and the SolarWinds logo are registered trademarks of SolarWinds All other trademarks contained in this document and in the Software are the property of their respective owners.

SOLARWINDS DISCLAIMS ALL WARRANTIES, CONDITIONS OR OTHER TERMS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, ON SOFTWARE AND DOCUMENTATION FURNISHED HEREUNDER INCLUDING WITHOUT LIMITATION THE WARRANTIES OF DESIGN, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL SOLARWINDS, ITS SUPPLIERS OR ITS LICENSORS BE LIABLE FOR ANY DAMAGES, WHETHER ARISING IN TORT, CONTRACT OR ANY OTHER LEGAL THEORY EVEN IF SOLARWINDS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Microsoft® and Windows 2000® are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Graph Layout Toolkit and Graph Editor Toolkit © 1992 - 2001 Tom Sawyer Software, Oakland, California. All Rights Reserved.

Portions Copyright © ComponentOne, LLC 1991-2002. All Rights Reserved.

Release notes for version 9.0.0

 - (Released on 9/12/2012)

DameWare Mini Remote Control Version 9.0.0 Release Notes

These release notes provide additional guidance for DameWare Mini Remote Control (MRC) version 9.0.0.

Why Install this Version

This version of MRC provides the following improvements:

  • Windows 8 Support: You can now install MRC on computers running the latest Windows desktop operating system. MRC also connects to remote hosts running Windows 8.
  • Linux and Mac Support: MRC now supports connections to Linux and Mac clients using a new VNC viewer option in the Remote Connect dialog. For additional information, see KB400115.
  • Intel vPro Support: Both DRS (previously NT Utilities) and MRC now support Intel vPro hardware enabled with Active Management Technology (AMT). In MRC, connect to remote vPro systems even while they are booting up. For additional information, see KB400112.
  • Backwards Compatibility: MRC is now backwards compatible with MRC client agents as far back as version 7.0. For additional information, see KB400116.
  • Support for Silent Installs: Both DRS and MRC now include command-line arguments to support installing and licensing the products silently. For additional information, see KB400113.
  • Multiple bug fixes: For additional information, see "Resolved Issues" in these release notes.

Notes:
  • If you are upgrading to this version from a version earlier than 8.0, apply your SolarWinds license after you upgrade. For additional information, see "Using the New Licensing System" in these release notes.
  • Starting with version 9.0, you may notice a change in how your license looks in the SolarWinds customer portal. This change is solely to facilitate backend processing, and does not affect your license count or pricing.

Resolved Issues

DameWare Mini Remote Control version 9.0.0 resolves the following issues in earlier versions:

  • The MSI installers for the MRC v9.0 client agent do not retain previous settings for upgraded clients. For additional information, see KB400126.
  • MRC v8.x and v9.0 omits the first host selected when selecting multiple hosts to update default host settings.
  • MRC v.9.0 starts up slowly.
  • The MRC v9.0 client agent upgrade does not directly upgrade 64-bit clients.
  • MRC v9.0 does not allow multiple users to copy and paste to/from a multisession connection.
  • The chat feature crashes in MRC v8.x after upgrading from v7.5 or earlier.
  • The status bar in MRC v8.x displays some incorrect messages.
  • The Download SolarWinds License Manager link in the host Start menu does not work on Windows Server 2003 or Windows XP hosts in v8.x.
  • The MRC v8.x client agent upgrade takes longer than expected.
  • The MRC v8.x client agent is incompatible with hosts running Sophos Anti-Virus 10.0 and higher. This prevents MRC users from connecting to the affected hosts. For additional information, see KB400114.

Known Issues

Cannot install the MRC agent remotely using a custom local administrator account.
Starting in Windows Vista, Windows does not allow custom accounts in the local administrator group to perform administrative functions remotely. To resolve this issue, use a domain account that is a local administrator on the remote computer, or the built-in local Administrator account on the remote computer. For additional information, see KB400125.

Changing the screen resolution on remote Linux CentOS hosts affects MRC performance.
After you connect to remote hosts running Linux CentOS with MRC's VNC viewer, changing the screen resolution on the remote host affects MRC's performance. To resolve this issue, disconnect and reconnect. MRC performs as expected after reconnecting, even at the new resolution.

End of Life Policy

In order to continue to drive innovation and new functionality into our products, SolarWinds must transition customers from legacy versions of software to our current versions. Please review the following support schedule:

  • 9/13/2012: End-of-Life announcement (EoL) – Customers on DameWare v6.9 or older should begin transitioning to DameWare 9.0.
  • 12/12/2012: End-of-Life (EoL) – SolarWinds will no longer provide technical support for SolarWinds DameWare v6.9 or older.

Using the New Licensing System

After installing MRC version 8.0 or higher, you are prompted to enter the licensing information for your product. If you choose to start with the 14-day evaluation, you can access the Licensing Information options by opening Start > All Programs > SolarWinds > DameWare Mini Remote Control 9.0 > Enter License Information on the computer you want to license.

To evaluate the software without a license,click Continue Evaluation.

To license the software on a computer with Internet access:

  1. 1. Click Enter Licensing Information.
  2. 2. Select I have internet access and an activation key.
  3. 3. Click the http://www.solarwinds.com/customerportal link to access the customer portal on the SolarWinds web site.
  4. 4. Log on to the portal using your SolarWinds customer ID and password.
  5. 5. Click License Management on the left navigation bar.
  6. 6. Navigate to your product, choose an activation key from the Unregistered Licenses section, and then copy the activation key.
  7. 7. If you cannot find an activation key in the Unregistered Licenses section, SolarWinds customer support.
  8. 8. Return to the Activate MRC window, and then enter the activation key in the Activation Key field.
  9. 9. If you access Internet web sites through a proxy server, click I access the internet through a proxy server, and enter its proxy address and port.
    Note: If your computer accesses the Internet through an authenticated proxy server, complete the procedure for activating without Internet access instead.
  10. 10. Click Next.
  11. 11. Enter your email address and other registration information, and then click Next.

To license the software on a computer without Internet access:

  1. 1. Click Enter Licensing Information.
  2. 2. Select This server does not have internet access, and then click Next.
  3. 3. Click Copy Unique Machine ID.
  4. 4. Paste the copied data into a text editor document.
  5. 5. Transfer the document to a computer with Internet access.
  6. 6. On the computer with Internet access, complete the following steps:
    1. a. Browse to http://www.solarwinds.com/customerportal/licensemanagement.aspx, and then log on to the portal with your SolarWinds customer ID and password.
    2. b. Navigate to your product, and then click Manually Register License.
    3. c. If the Manually Register License option is not available for your product, contact SolarWinds customer support.
    4. d. Provide the Machine ID from Step 5, and then download your license key file.
  7. 7. Transfer the license key file to the MRC server.
  8. 8. Return to the Activate MRC window, browse to the license key file, and then click Next.

Managing your Open Issues in Licensing

For information about managing your licenses for SolarWinds products, including how to deactivate or reuse a license, see SolarWinds License Manager.

Open Issues in Licensing

  • Applying Federal Information Processing Standards (FIPS) to a licensed MRC server invalidates the existing license. To reactivate your license, contact SolarWinds customer support.
  • If you enter the activation key from another SolarWinds product by mistake, the activation key for the other product is considered registered even though your actual product remains unlicensed. To return the activation key to your pool of unregistered licenses, contact SolarWinds customer support.

Legal

Copyright© 1995-2012 SolarWinds, all rights reserved worldwide. No part of this document may be reproduced by any means nor modified, decompiled, disassembled, published or distributed, in whole or in part, or translated to any electronic medium or other means without the written consent of SolarWinds All right, title and interest in and to the software and documentation are and shall remain the exclusive property of SolarWinds and its licensors. SolarWinds Orion™, SolarWinds Cirrus™, and SolarWinds Toolset™ are trademarks of SolarWinds and SolarWinds.net® and the SolarWinds logo are registered trademarks of SolarWinds All other trademarks contained in this document and in the Software are the property of their respective owners.

SOLARWINDS DISCLAIMS ALL WARRANTIES, CONDITIONS OR OTHER TERMS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, ON SOFTWARE AND DOCUMENTATION FURNISHED HEREUNDER INCLUDING WITHOUT LIMITATION THE WARRANTIES OF DESIGN, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL SOLARWINDS, ITS SUPPLIERS OR ITS LICENSORS BE LIABLE FOR ANY DAMAGES, WHETHER ARISING IN TORT, CONTRACT OR ANY OTHER LEGAL THEORY EVEN IF SOLARWINDS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Microsoft® and Windows 2000® are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Graph Layout Toolkit and Graph Editor Toolkit © 1992 - 2001 Tom Sawyer Software, Oakland, California. All Rights Reserved.

Portions Copyright © ComponentOne, LLC 1991-2002. All Rights Reserved.

Release notes for version 9.0.1

 - (Released on 11/8/2012)

DameWare Mini Remote Control Version 9.0.1 Release Notes

These release notes provide additional guidance for DameWare Mini Remote Control (MRC) version 9.0.1.

Why Install this Version

This version of MRC provides the following improvements:

  • Windows 8 Support: You can now install MRC on computers running the latest Windows desktop operating system. MRC also connects to remote hosts running Windows 8.
  • Linux and Mac Support: MRC now supports connections to Linux and Mac clients using a new VNC viewer option in the Remote Connect dialog. For additional information, see KB400115.
  • Intel vPro Support: Both DRS (previously NT Utilities) and MRC now support Intel vPro hardware enabled with Active Management Technology (AMT). In MRC, connect to remote vPro systems even while they are booting up. For additional information, see KB400112.
  • Backwards Compatibility: MRC is now backwards compatible with MRC client agents as far back as version 7.0. For additional information, see KB400116.
  • Support for Silent Installs: Both DRS and MRC now include command-line arguments to support installing and licensing the products silently. For additional information, see KB400113.
  • Multiple bug fixes: For additional information, see "Resolved Issues" in these release notes.

Notes:
  • If you are upgrading to this version from a version earlier than 8.0, apply your SolarWinds license after you upgrade. For additional information, see "Using the New Licensing System" in these release notes.
  • Starting with version 9.0, you may notice a change in how your license looks in the SolarWinds customer portal. This change is solely to facilitate backend processing, and does not affect your license count or pricing.

Resolved Issues

DameWare Mini Remote Control version 9.0.1 resolves the following issues in earlier versions:

  • The MSI installers for the MRC v9.0 client agent do not retain previous settings for upgraded clients. For additional information, see KB400126.
  • MRC v8.x and v9.0 omits the first host selected when selecting multiple hosts to update default host settings.
  • MRC v.9.0 starts up slowly.
  • The MRC v9.0 client agent upgrade does not directly upgrade 64-bit clients.
  • MRC v9.0 does not allow multiple users to copy and paste to/from a multisession connection.
  • The chat feature crashes in MRC v8.x after upgrading from v7.5 or earlier.
  • The status bar in MRC v8.x displays some incorrect messages.
  • The Download SolarWinds License Manager link in the host Start menu does not work on Windows Server 2003 or Windows XP hosts in v8.x.
  • The MRC v8.x client agent upgrade takes longer than expected.
  • The MRC v8.x client agent is incompatible with hosts running Sophos Anti-Virus 10.0 and higher. This prevents MRC users from connecting to the affected hosts. For additional information, see KB400114.

Known Issues

Cannot install the MRC agent remotely using a custom local administrator account.
Starting in Windows Vista, Windows does not allow custom accounts in the local administrator group to perform administrative functions remotely. To resolve this issue, use a domain account that is a local administrator on the remote computer, or the built-in local Administrator account on the remote computer. For additional information, see KB400125.

Changing the screen resolution on remote Linux CentOS hosts affects MRC performance.
After you connect to remote hosts running Linux CentOS with MRC's VNC viewer, changing the screen resolution on the remote host affects MRC's performance. To resolve this issue, disconnect and reconnect. MRC performs as expected after reconnecting, even at the new resolution.

End of Life Policy

In order to continue to drive innovation and new functionality into our products, SolarWinds must transition customers from legacy versions of software to our current versions. Please review the following support schedule:

  • 9/13/2012: End-of-Life announcement (EoL) – Customers on DameWare v6.9 or older should begin transitioning to DameWare 9.0.
  • 12/12/2012: End-of-Life (EoL) – SolarWinds will no longer provide technical support for SolarWinds DameWare v6.9 or older.

Using the New Licensing System

After installing MRC version 8.0 or higher, you are prompted to enter the licensing information for your product. If you choose to start with the 14-day evaluation, you can access the Licensing Information options by opening Start > All Programs > SolarWinds > DameWare Mini Remote Control 9.0 > Enter License Information on the computer you want to license.

To evaluate the software without a license,click Continue Evaluation.

To license the software on a computer with Internet access:

  1. 1. Click Enter Licensing Information.
  2. 2. Select I have internet access and an activation key.
  3. 3. Click the http://www.solarwinds.com/customerportal link to access the customer portal on the SolarWinds web site.
  4. 4. Log on to the portal using your SolarWinds customer ID and password.
  5. 5. Click License Management on the left navigation bar.
  6. 6. Navigate to your product, choose an activation key from the Unregistered Licenses section, and then copy the activation key.
  7. 7. If you cannot find an activation key in the Unregistered Licenses section, SolarWinds customer support.
  8. 8. Return to the Activate MRC window, and then enter the activation key in the Activation Key field.
  9. 9. If you access Internet web sites through a proxy server, click I access the internet through a proxy server, and enter its proxy address and port.
    Note: If your computer accesses the Internet through an authenticated proxy server, complete the procedure for activating without Internet access instead.
  10. 10. Click Next.
  11. 11. Enter your email address and other registration information, and then click Next.

To license the software on a computer without Internet access:

  1. 1. Click Enter Licensing Information.
  2. 2. Select This server does not have internet access, and then click Next.
  3. 3. Click Copy Unique Machine ID.
  4. 4. Paste the copied data into a text editor document.
  5. 5. Transfer the document to a computer with Internet access.
  6. 6. On the computer with Internet access, complete the following steps:
    1. a. Browse to http://www.solarwinds.com/customerportal/licensemanagement.aspx, and then log on to the portal with your SolarWinds customer ID and password.
    2. b. Navigate to your product, and then click Manually Register License.
    3. c. If the Manually Register License option is not available for your product, contact SolarWinds customer support.
    4. d. Provide the Machine ID from Step 5, and then download your license key file.
  7. 7. Transfer the license key file to the MRC server.
  8. 8. Return to the Activate MRC window, browse to the license key file, and then click Next.

Managing your Open Issues in Licensing

For information about managing your licenses for SolarWinds products, including how to deactivate or reuse a license, see SolarWinds License Manager.

Open Issues in Licensing

  • Applying Federal Information Processing Standards (FIPS) to a licensed MRC server invalidates the existing license. To reactivate your license, contact SolarWinds customer support.
  • If you enter the activation key from another SolarWinds product by mistake, the activation key for the other product is considered registered even though your actual product remains unlicensed. To return the activation key to your pool of unregistered licenses, contact SolarWinds customer support.

Legal

Copyright© 1995-2012 SolarWinds, all rights reserved worldwide. No part of this document may be reproduced by any means nor modified, decompiled, disassembled, published or distributed, in whole or in part, or translated to any electronic medium or other means without the written consent of SolarWinds All right, title and interest in and to the software and documentation are and shall remain the exclusive property of SolarWinds and its licensors. SolarWinds Orion™, SolarWinds Cirrus™, and SolarWinds Toolset™ are trademarks of SolarWinds and SolarWinds.net® and the SolarWinds logo are registered trademarks of SolarWinds All other trademarks contained in this document and in the Software are the property of their respective owners.

SOLARWINDS DISCLAIMS ALL WARRANTIES, CONDITIONS OR OTHER TERMS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, ON SOFTWARE AND DOCUMENTATION FURNISHED HEREUNDER INCLUDING WITHOUT LIMITATION THE WARRANTIES OF DESIGN, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL SOLARWINDS, ITS SUPPLIERS OR ITS LICENSORS BE LIABLE FOR ANY DAMAGES, WHETHER ARISING IN TORT, CONTRACT OR ANY OTHER LEGAL THEORY EVEN IF SOLARWINDS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Microsoft® and Windows 2000® are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Graph Layout Toolkit and Graph Editor Toolkit © 1992 - 2001 Tom Sawyer Software, Oakland, California. All Rights Reserved.

Portions Copyright © ComponentOne, LLC 1991-2002. All Rights Reserved.

Release notes for version 6.0.0 History

 - (Released on 04/04/2007)

Version 6 History

Release notes for version 7.0.0

 - (Released on 3/16/2011)

Version 7 History

Release notes for version 8.0.0

 - (Released on 3/13/2012)

Why Install this Version

This version of MRC provides the following improvements:

  • Version 8.0 of Mini Remote Control
  • Multiple bug fixes
  • Maintenance

note_image.pngNote: Upgrading to MRC Version 8.0 imposes new licensing requirements. For additional information, see "Using the New Licensing System" in these release notes.

Known Issues

Mini Remote Proxy Service reflects the wrong version in Add/Remove Programs

DameWare Mini Remote Proxy Service reflects version 7.5.9.1 in Add/Remove Programs instead of the correct version number, which is 8.0. This is purely aesthetic and has no effect on the product's functionality.

MRC resizes some windows after disconnecting from multi-monitor computers

If you connect to a remote computer with multiple monitors using MRC, the program changes the size and position of any open window that spans more than one monitor on the remote computer. When you click Disconnect in MRC, it changes the size and position of these windows so they fit on the monitor that had the majority of the window when it connected.

Using the New Licensing System

After installing MRC Version 8.0, you are prompted to enter the licensing information for your product. If you choose to start with the 14-day evaluation, you can access the Licensing Information options by opening Start > All Programs > SolarWinds > DameWare NT Utilities 8.0 > Enter License Information on the computer you want to license.

To evaluate the software without a license, click Continue Evaluation.
To license the software on a computer with Internet access:
  1. 1. Click Enter Licensing Information.
  2. 2. Select I have internet access and an activation key.
  3. 3. Click the http://www.solarwinds.com/customerportal link to access the customer portal on the
  4.     SolarWinds web site.
  5. 4. Log on to the portal using your Solarwinds customer ID and password.
  6. 5. Click License Management on the left navigation bar.
  7. 6. Navigate to your product, choose an activation key from the Unregistered Licenses section, and
  8.     then copy the activation key.
  9. 7. If you cannot find an activation key in the Unregistered Licenses section,
  10.     contact SolarWinds customer support.
  11. 8. Return to the Activate DMRC window, and then enter the activation key in the Activation Key field.
  12. 9. If you access Internet web sites through a proxy server, click I access the internet through a
  13.     proxy server, and enter its proxy address and port.
        note_image-(1).pngNote: If your computer accesses the Internet through an authenticated proxy server, complete the
  14.         procedure for activating without Internet access instead.
  15. 10. Click Next.
  16. 11. Enter your email address and other registration information, and then click Next.

To license the software on a computer without Internet access:
  1. 1. Click Enter Licensing Information
  2. 2. Select This server does not have internet access, and then click Next.
  3. 3. Click Copy Unique Machine ID.
  4. 4. Paste the copied data into a text editor document.
  5. 5. Transfer the document to a computer with Internet access.
  6. 6. On the computer with Internet access, complete the following steps:
    1. a. Browse to http://www.solarwinds.com/customerportal/licensemanagement.aspx, and
    2.     then log on to the portal with your SolarWinds customer ID and password.
      1. b. Navigate to your product, and then click Manually Register License
      2. c. If the Manually Register License option is not available for your product,
      3.     contact SolarWinds customer support.
      4. d. Provide the Machine ID from Step 5, and then download your license key file.
  7. 7. Transfer the license key file to the MRC server.
  8. 8. Return to the Activate MRC window, browse to the license key file, and then click Next.
  9.  

Managing your Open Issues in Licensing

For information about managing your licenses for SolarWinds products, including how to deactivate or reuse a license, see SolarWinds License Manager.

Open Issues in Licensing

Open Issues in Licensing

  • Applying Federal Information Processing Standards (FIPS) to a licensed MRC server invalidates the existing license. To reactivate your license, contact SolarWinds customer support.
  • If you enter the activation key from another SolarWinds product by mistake, the activation key for the other product is considered registered even though your actual product remains unlicensed. To return the activation key to your pool of unregistered licenses, contact SolarWinds customer support.

Legal

Copyright© 1995-2012 SolarWinds, all rights reserved worldwide. No part of this document may be reproduced by any means nor modified, decompiled, disassembled, published or distributed, in whole or in part, or translated to any electronic medium or other means without the written consent of SolarWinds All right, title and interest in and to the software and documentation are and shall remain the exclusive property of SolarWinds and its licensors. SolarWinds Orion™, SolarWinds Cirrus™, and SolarWinds Toolset™ are trademarks of SolarWinds and SolarWinds.net® and the SolarWinds logo are registered trademarks of SolarWinds All other trademarks contained in this document and in the Software are the property of their respective owners.

SOLARWINDS DISCLAIMS ALL WARRANTIES, CONDITIONS OR OTHER TERMS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, ON SOFTWARE AND DOCUMENTATION FURNISHED HEREUNDER INCLUDING WITHOUT LIMITATION THE WARRANTIES OF DESIGN, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL SOLARWINDS, ITS SUPPLIERS OR ITS LICENSORS BE LIABLE FOR ANY DAMAGES, WHETHER ARISING IN TORT, CONTRACT OR ANY OTHER LEGAL THEORY EVEN IF SOLARWINDS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Microsoft® and Windows 2000® are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Graph Layout Toolkit and Graph Editor Toolkit © 1992 - 2001 Tom Sawyer Software, Oakland, California. All Rights Reserved.

Portions Copyright © ComponentOne, LLC 1991-2002. All Rights Reserved.

Release notes for version 8.0.1

 - (Released on 4/26/2012)

Why Install this Version

This version of MRC provides the following improvements:

  • Chat Support: Initiate chat sessions with remote computers, regardless of whether or not you're viewing the remote user's screen.
  • Screenshot Support: Take a screenshot of your current remote control session and save it to a local or network location in one easy step.
  • Multiple bug fixes.
  • Maintenance.
note_image.pngNote: Starting with version 8.0, NTU imposes new licensing requirements. For additional information, see "Using the New Licensing System" in these release notes.

Fixed Issues in this Release

This release of DameWare NT Utilities includes the following fixes:

  • Mini Remote Proxy Service now reflects the correct version in Add/Remove Programs. (110853)
  • The "Use DNS entry" option now allows MRC to display the fully qualified domain name for computers in the Remote Connect dialog. (108108)
  • Fixed an issue that prevented MRC client agents that are installed using the Mini Remote Control Client Agent MSI Builder from being upgraded. (115110)

Using the New Licensing System

After installing MRC Version 8.0 and higher, you are prompted to enter the licensing information for your product. If you choose to start with the 14-day evaluation, you can access the Licensing Information options by opening Start > All Programs > SolarWinds > DameWare Mini Remote Control 8.0 > Enter License Information on the computer you want to license.


To evaluate the software without a license , click Continue Evaluation.
To license the software on a computer with Internet access:
  1. 1. Click Enter Licensing Information.
  2. 2. Select I have internet access and an activation key.
  3. 3. Click the http://www.solarwinds.com/customerportal link to access the customer portal on the
  4.     SolarWinds web site.
  5. 4. Log on to the portal using your Solarwinds customer ID and password.
  6. 5. Click License Management on the left navigation bar.
  7. 6. Navigate to your product, choose an activation key from the Unregistered Licenses section, and
  8.     then copy the activation key.
  9. 7. If you cannot find an activation key in the Unregistered Licenses section,
        contact SolarWinds customer support.
  10. 8. Return to the Activate MRC window, and then enter the activation key in the Activation Key field.
  11. 9. If you access Internet web sites through a proxy server, click I access the internet through a
  12.     proxy server, and enter its proxy address and port.

    note_image-(1).pngNote: If your computer accesses the Internet through an authenticated proxy server, complete the procedure for activating without Internet access instead.
  13. 10. Click Next.
  14. 11. Enter your email address and other registration information, and then click Next.

To license the software on a computer without Internet access:
  1. 1. Click Enter Licensing Information.
  2. 2. Select This server does not have internet access, and then click Next.
  3. 3. Click Copy Unique Machine ID.
  4. 4. Paste the copied data into a text editor document.
  5. 5. Transfer the document to a computer with Internet access.
  6. 6. On the computer with Internet access, complete the following steps:
    1. a. Browse to http://www.solarwinds.com/customerportal/licensemanagement.aspx, and then
    2.     log on to the portal with your SolarWinds customer ID and password.
    3. b. Navigate to your product, and then click Manually Register License.
    4. c. If the Manually Register License option is not available for your product,
    5.     contact SolarWinds customer support.
    6. d. Provide the Machine ID from Step 5, and then download your license key file.
  7. 7. Transfer the license key file to the MRC server.
  8. 8. Return to the Activate MRC window, browse to the license key file, and then click Next.


Managing your Open Issues in Licensing

For information about managing your licenses for SolarWinds products, including how to deactivate or reuse a license, see SolarWinds License Manager.

Open Issues in Licensing

  • Applying Federal Information Processing Standards (FIPS) to a licensed MRC system invalidates the existing license. To reactivate your license, contact SolarWinds customer support.
  • If you enter the activation key from another SolarWinds product by mistake, the activation key for the other product is considered registered even though your actual product remains unlicensed. Deactivate the misallocated activation key to return it to your pool of unregistered licenses.
To return a misallocated activation key to your pool of unregistered licenses:
  1. Navigate to http://solarwinds.s3.amazonaws.com/solarwinds/Release/LicenseManager/LicenseManager.zip.
  2. Unzip the downloaded file, and then run LicenseManager.exe.
  3. Start the License Manager from the SolarWinds Program group.
  4. Select the products you want to deactivate on this computer.
  5. Click Deactivate.
  6. Click Deactivate again to confirm your selection.
note_image-(2).pngNote: Deactivated licenses are now available for activation on a new computer.


Legal

Copyright© 1995-2012 SolarWinds, all rights reserved worldwide.


No part of this document may be reproduced by any means nor modified, decompiled, disassembled, published or distributed, in whole or in part, or translated to any electronic medium or other means without the written consent of SolarWinds. All right, title, and interest in and to the software and documentation are and shall remain the exclusive property of SolarWinds and its respective licensors.

SOLARWINDS DISCLAIMS ALL WARRANTIES, CONDITIONS OR OTHER TERMS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, ON SOFTWARE AND DOCUMENTATION FURNISHED HEREUNDER INCLUDING WITHOUT LIMITATION THE WARRANTIES OF DESIGN, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. IN NO EVENT SHALL SOLARWINDS, ITS SUPPLIERS, NOR ITS LICENSORS BE LIABLE FOR ANY DAMAGES, WHETHER ARISING IN TORT, CONTRACT OR ANY OTHER LEGAL THEORY EVEN IF SOLARWINDS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

The SolarWinds, the SolarWinds & Design, ipMonitor, LANsurveyor, Orion, and other SolarWinds marks, identified on the SolarWinds website, as updated from SolarWinds from time to time and incorporated herein, are registered with the U.S. Patent and Trademark Office and may be registered or pending registration in other countries. All other SolarWinds trademarks may be common law marks or registered or pending registration in the United States or in other countries. All other trademarks or registered trademarks contained and/or mentioned herein are used for identification purposes only and may be trademarks or registered trademarks of their respective companies. Microsoft®, Windows®, and SQL Server® are registered trademarks of Microsoft Corporation in the United States and/or other countries

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