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Screenshot of DameWare Remote Support Software

DameWare Remote Support

Comprehensive Remote Support Software

(Includes DameWare Mini Remote Control)

  Starts at $349.00See Full Price List

DameWare Remote Support (DRS) is an affordable and easy-to-use systems administration and remote IT support tool that allows you to simplify and accelerate customer support. Wherever your end-users are located, you can remotely access their systems with the built-in DameWare Mini Remote Control software, and use the system tools on the DameWare Remote Support console to provide faster remote assistance. You never have to visit your end-user’s workstation again. Do IT remotely!

 

Top 5 Reasons to Use DameWare Remote Support Software

  • Remote control Windows®, Linux®, and Mac OS® X systems
  • Built-in tools for remote system monitoring, AD management, network diagnostics, and more
  • Gain remote access to computers inside and outside the network firewall
  • Deliver on-the-go remote assistance from iOS® and Android® mobile devices
  • Remote IT support software for unlimited end-users

DameWare Remote Support is available in standalone and centralized deployment modes. Learn more »

PRODUCT FEATURES

Remote Support Software with Remote Control AND Remote Administration Tools

Remotely Control Desktops,
Laptops & Servers

DameWare Remote Support includes Mini Remote Control (MRC), the award winning desktop sharing software used by thousands of IT pros worldwide for remote IT support. With MRC users can:

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    Share a screen with end-users
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    Chat with end-users
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    Transfer files during remote control sessions
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    Remotely control Windows, Mac OS X and Linux computers
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    Initiate MRC, RDP or VNC sessions

Securely Access Computers Outside the Firewall

When deployed with the DameWare Central Server & Internet Proxy, DRS lets you provide remote IT support to end-users anywhere in the world. Through the Internet Proxy, users can:

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    Initiate secure remote troubleshooting sessions
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    Remotely control computers outside the firewall
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    Communicate with end-users via chat
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    Perform simple file transfers

Centrally Manage Users, Licenses, and Host Lists

DameWare Remote Support now includes the DameWare Central Server & Administration Console with advanced management features. With the Administration Console, users can:

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    Manage all DameWare users and permissions
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    Control and activate all DRS and MRC licenses
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    Create and share the Global Host List
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    View current Internet and mobile sessions

Support End-Users from Your iOS or Android Device

DameWare Remote Support includes a mobile app for Android smartphones and tablets as well as iPhones and iPads. With DameWare Mobile, you can:

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    Remotely control Windows computers
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    Troubleshoot end-user problems from anywhere
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    Support servers & workstations from Android or iOS devices

Perform Windows Administration Tasks Remotely

DameWare Remote Support lets you troubleshoot Windows computers remotely WITHOUT having to initiate full remote control sessions! DRS includes remote IT support tools that let you:

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    Restart services and processes
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    View and clear event logs
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    Manage disks, shares & peripherals
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    Edit registries
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    Monitor system performance

Manage Multiple Active Directory Domains

DameWare Remote Support gives you the ability to manage multiple Active Directory domains from one software interface! From the DRS console, you can:

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    Unlock user accounts & reset passwords
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    Add users to distribution or security groups
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    Manage Organizational Units
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    Edit Group Policies
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    Update AD extended attributes

Support Computers Remotely via Intel vPro AMT

DameWare Remote Support software lets you troubleshoot computers regardless of the state of their operating system with built-in Intel vPro AMT features. With DRS, you can:

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    Remotely control computers with the AMT KVM Viewer
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    Wake sleeping or hibernating computers
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    Restart crashed computers
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    Change BIOS settings of remote computers

Export AD Objects & Windows Configurations

DameWare Remote Support includes a tool that lets you export AD Objects and WMI information in bulk to CSV or XML formats. With the DameWare Exporter tool, you can:

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    View software inventory on remote computers
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    Export Active Directory objects like users & groups
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    Manage configurations settings across your network
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    View system properties of all Windows computers on your network

Smart Card Login & Smart Card Authentication

DameWare Remote support is the first remote support software to offer Smart Card login and authentication. Without using any Smart Card reader or other middleware, you can benefit from two-factor authentication for remote desktop connections in secure networks such as in Federal Government agencies.

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    Strengthens identity and authentication management for remote desktop connections
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    Authenticates remote computers using a Smart Card and PIN from a local system
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    Provides two-factor authentication for remote IT administration in secure networks
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    Helps adhering to federal compliance standards and policies

DameWare Remote Support

MRC is included in the more comprehensive systems administration tool, DameWare Remote Support (DRS). In addition to MRC, the DRS software package includes DameWare Mobile, Windows administration, Active Directory® management, and configuration exporting tools in one easy-to-use software console.

Compare the features of DameWare Remote Support and Mini Remote Control
 
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