As with many types of remote support software, the only way to perform even basic, routine tasks remotely or to access remote control tools at all is by establishing a full remote session. If this only needs to be done once or twice a day, it's not a huge deal. However, most IT professionals need to do this several times a day. In that case, having to initiate new remote sessions again and again can waste quite a bit of time.
Today's best remote control software largely eliminates the need to establish full-fledged remote connections. By avoiding the need for full remote sessions, IT professionals can accomplish a lot more in the course of a day. Many basic tasks can be performed without establishing full remote sessions, such as viewing event logs, managing disks, restarting processes and services, and monitoring system performance. In addition to saving IT professionals’ time, this feature helps to prevent disruptions to end-users. When full remote sessions are needed, end-users often have to stop whatever they are doing, which can negatively affect their productivity as well.