Remote Assistance Tools
Computers are the foundation of the technological world, and most businesses and organizations would be unable to function or compete without them. Unfortunately, computers do not always work as intended and often require troubleshooting and system support. Furthermore, computer software and servers must be updated and maintained on a regular basis, requiring the attention of company IT departments and support technicians.
When company computers go down, it is always in the best interest of the business to get them running correctly as quickly as possible. Many computer users are employees with limited technical knowledge and an inability to perform maintenance and troubleshooting procedures. In the past, IT departments had to send technicians to each computer or server to perform updates and maintenance. This was not only time consuming, but the process cut into company profits by reducing the number of issues a technician could resolve. Now, remote assistance tools are available to assist in the updating and support process from a remote location. These tools are used to provide off-location support to end-users who are having difficulties with their computers.