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Windows Vista Remote Assistance

In January 2007, Microsoft introduced to the world to its newest operating system, Windows Vista. Because Windows Vista came a full five years after its predecessor, Windows XP, much was expected of the operating system. Though Microsoft succeeded in improving user communication and security features, Vista did not catch on with consumers – partially due to its lack of compatibility with previous versions of software that were formatted for Windows XP.

Although Vista was never a very popular operating system among the general public, it was deployed in many organizations and businesses due its enhanced security features and better networking capabilities. Today, many of those organizations and businesses still use Windows Vista OS. However, businesses are looking to third party remote assistance for Vista because by itself, it lacks the ability to provide remote technical support. In an increasingly technical business world, remote assistance capabilities are essential for reducing company down time.

The Importance of Remote Assistance Software

More and more businesses and organizations rely on remote assistance software to provide better staff support and enhance company infrastructure. All computers experience problems at some point and the time it takes for a member of the IT team to correct those problems costs the company money. It is important that businesses and IT departments provide their techs with the tools they need to provide assistance from remote locations.

With remote assistance software systems administrators and technicians can support networks with Windows Vista and other operating systems. No longer will computers and servers be down for long periods of time because there is no tech nearby to provide support. Instead, remote assistance software allows end-users to request support from the help desk and communicate with technicians – all without either party ever being required to leave his or her office for in-person assistance.

RDP Remote Assistance Connections

Businesses that have not yet provided their technicians and IT departments with comprehensive remote assistance software may be relying on the built-in remote desktop protocol (RDP) in Windows Vista. RDP is a tool that Microsoft created more than 15 years ago to help users connect with network computers from remote locations. The protocol is especially helpful for connecting to a work computer from home or to a home computer from a laptop. It is not, however, a highly effective tool for large network support.

Although RDP has some clear benefits and helpful features, RDP connection is not enough to allow techs to provide comprehensive and effective support. RDP provides techs with an easy way to remotely control Windows Vista computers, but it has limited functionality. For example, although it may allow a tech to view an end-user’s desktop, it does not allow the end-user to view the screen during the support process. Techs providing remote assistance to end-users running Windows Vista will almost certainly use RDP at some point, but RDP works best when combined with other remote control technologies native in third party remote assistance software.



Feature-Rich Remote Assistance Tools

IT departments can purchase inexpensive but feature-rich remote assistance tools to help their techs support Windows Vista computers. These tools let techs remotely control Vista computers from RDP, VNC, and native remote control technologies. This gives techs far more flexibility when supporting end-user computers. Full-featured remote assistance software uses the best features of RDP and VNC and builds on them for an easier support process.

Some remote assistance tools have features that let techs perform Windows remote administration tasks on Vista computers. That means that whether or not there is an end-user present at a computer, techs and system administrators can perform remote administration tasks, such as system updates, software updates and troubleshooting at any time.

Many IT departments and businesses prefer remote assistance tools that are configured to support multiple operating systems. This allows businesses that run multiple operating systems on a single network or who plan to upgrade from Windows Vista OS in the future to provide all-in-one support from a single console without upgrading the remote assistance software to do so.

Choosing Remote Support Software for Windows Vista

If you have made the decision to purchase remote assistance software to support your Windows Vista computers, keep in mind that not all software programs are the same. Some are only configured for Windows, while others do not offer communication support or are too expensive for large networks. With DameWare, you get the best remote support features available over a safe and secure connection using software that is configured for Windows, Mac OS X, and Linux. Unlike other third party remote support software programs, DameWare is priced according to the number of administrators rather than the number of network computers. That means the program is affordable whether you have 20 network computers or 2,000.

Take advantage of the opportunity to enhance your organization’s support capabilities. Try out DameWare free of charge today by downloading a complete version of the software to try for the next 14 days. You will have access to all of the easy-to-use support features available from DameWare – all at no obligation to you.

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