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Remote Assistance Windows XP

Millions of computers run on Windows® operating systems. Microsoft® Windows has evolved over the years through many versions. Some were more favorable among users and businesses than others, and Windows XP was by far one of the favorites of Windows users. Windows XP was produced and released by Microsoft in 2001,designed to completely enhance the user experience beyond the previous version of Windows. Microsoft appropriately named it “Windows XP” to highlight the user eXPerience overhaul. Since that time, Windows XP has been an important operating system in businesses, organizations, and homes for more than 10 years. In fact, only recently did the most recent version, Windows 7, surpass Windows XP as the most widely used Windows OS. Although Windows XP may not be the newest OS on the market, it is still widely used by businesses and organizations around the globe.

Remote Assistance for Windows XP

Despite subsequent versions of the Windows OS, countless businesses and organizations continue to use Windows XP on a daily basis. It is important that IT departments provide their techs with remote assistance tools that have comprehensive features capable of supporting the Windows XP operating system from a single console. Remote assistance allows technical support teams to keep company desktops and laptops running, consistently updated, and bug-free without having to provide in-person tech support. Instead, techs can remotely control the computers as if they were in front of the computers themselves.

There are many ways of providing remote assistance, but most fall short. The best remote assistance tools are those that provide all-inclusive features that allow techs to troubleshoot or administer without interfering with the end-user’s viewing experience. Remote assistance software should also include communication capabilities, as well as the capacity to perform a remote system reboot.



RDP is Not Enough

Microsoft recognized the need for remote assistance in Windows products more than 15 years ago. It developed remote desktop protocol, or RDP, as a way for people to access a Windows desktop from another Windows desktop. RDP has been improved and enhanced over the years, and with the exception of the Home Version, it was standard in the Windows XP operating system.

Although employees often use RDP to access a Windows XP desktop at work from a home computer, the protocol is an inadequate resource for technical support staff members who need to provide important system updates or troubleshooting. RDP is not always the best option for remotely controlling Windows XP computers for a number of reasons. If, for example, the RDP service has stopped working, RDP connections cannot be made, which would require techs to visit the computer in person. RDP also does not allow techs and end-users to share a screen so techs can see what is happening on end-users’ computers. In other words, if a tech takes over the screen of an end-user’s desktop using an RDP connection, the end-user’s screen will appear blank. This can cause communication problems and make it difficult for the end-user and tech to work together throughout the support process.


Remote Assistance Tools

RDP, though a helpful tool, is an incomplete solution for remote support. Organizations that run the Windows XP OS can purchase inexpensive remote assistance tools that build on the features of RDP to provide a more thorough support experience. These tools are available through third party software designed to make providing remote assistance to end-users with Windows XP computers an easy, no-hassle process.

These assistance tools give techs up to three ways to remotely control Windows XP computers all from a single console. In fact, the most effective supplemental remote assistance tools allow techs to access computers running Windows XP, as well as other common operating systems within the same network, such as Linux®, Mac OS® X, and more recent versions of Windows.

Additionally, some of these tools also give techs the ability to perform Windows administration tasks on Windows XP computers without having to make a remote control connection. This may include backing up data, restoring data, upgrading software, checking event logs, monitoring server performance, and establishing group or user security preferences.

DameWare Remote Support for Windows XP

If your business or organization operates computers that use the Windows XP operating system, you need a remote assistance tool that is specially configured to meet your needs. Whether you have 50 computers or 2,000 in your network, DameWare® is designed with you in mind. The remote control software can support thousands of end-user computers that run on Windows XP or more recent operating systems. You will appreciate that DameWare is highly affordable and priced according to the number of administrators, rather than the number of network computers being supported.

Even if you have non-Windows operating systems on the same network as your Windows XP computers, DameWare offers one-click connection management that capitalizes on the existing benefits of RDP while also providing its own client-specific remote assistance tools. With DameWare, your IT team will be capable of connecting to any supported operating system within your network with the click of a button. To experience the benefits of DameWare for yourself, take advantage of our free software download today. For 14 days, you can experiment with a complete version of the software to find out if DameWare remote assistance for Windows XP is right for you.

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