DameWare Remote Support offers a complete set of support tools in its v9 software. It is designed to help technicians work faster and more efficiently. The toolset included in DameWare Remote Support provides a complete solution for help desk technicians and system administrators who provide remote assistance or support a remote server environment.
DameWare’s remote control features include three ways to make remote connections to computers. DameWare incorporates RDP, VNC, and its native Mini Remote Control tool () into its Microsoft Management Console (MMC)-style software console. Technicians can remotely access a computer while sharing the desktop with the user on the other end by using either VNC or the Mini Remote Control from the console. DameWare supports remote control sessions to Windows, Mac OS X, and Linux operating systems through the software console in its remote support software.
Also included in DameWare’s remote control functions are features that allow system administrators and help desk technicians to share a screen with end-users. This is an extremely helpful feature that streamlines the support process. Techs can also open a chat session with end-users while connected to their desktops. This feature allows techs and end-users to communicate in real-time while sharing a screen. One-click screenshots are also included in the feature set of DameWare Remote Support.
In addition to its remote control features, DameWare Remote Support includes Windows remote administration functions that allow techs to troubleshoot remote computers without having to take full remote control or communicate with the end-user. Some of these troubleshooting and remote administration tasks include restarting services, killing runaway processes, viewing event logs, and managing disks.
DameWare Remote Support also includes Wake-on-LAN features that make troubleshooting computers much easier for system administrators. DameWare uses Intel® vPro™ technology which allows techs to send a signal to 'wake' the network interface card of sleeping or hibernating computers. From the DameWare Remote Support console, techs can also reboot computers that have crashed or power on computers that are turned off.
DameWare Remote Support gives system administrators the ability to manage multiple Active Directory® domains from its easy to use console. With this feature, techs can add or delete users, groups, and organizational units. Unlocking user accounts or resetting passwords is also easy to do from the console. IT techs can also manage group policies and extended attributes such as logos or photos.
We invite you to download a free trial of DameWare Remote Support today and see for yourself how this complete remote support tool can streamline your troubleshooting processes. Your download will include a fully functional version of the software that will be active for 14 days.