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DameWare Remote Support

A powerful collection of SysAdmin utilities in one user-friendly interface.

DameWare Mini Remote Control

Connect to remote desktops, laptops and servers to troubleshoot and solve issues.

Remote Support Server

Most businesses and organizations in today’s market are technologically complex. With websites, online customer support and complicated computerized infrastructure, many of them require dedicated computer servers as a means for storing important information securely and safely. Some organizations host dedicated servers to support large computer networks or frequently visited websites.

Remotely supporting servers is important for server and system administrators, because servers are often housed in remote data centers. Servers are rarely housed in the same location as the business they serve. In fact, a business may operate thousands of computers and a company website off of a server that is located thousands of miles away.

It is critical that these servers function correctly at all times. When servers go down, business comes to a stand-still. It is important that when servers experience complications or need maintenance, that the process be performed by experienced IT professionals from a remote location.



Server Operating Systems

Remotely supporting servers requires remote control software that will allow techs to connect to them regardless of the operating system they run on. Like computers, servers run on a variety of operating systems. The two most popular server operating systems are Windows® 2003 and 2008, as well as Linux® versions like Red Hat, CentOS, and Ubuntu.

In order to support a server remotely, technicians and IT departments must have access to remote support software that supports the most popular server operating systems. Some types of server support software are designed to provide support for more than one operating system. This is especially beneficial for companies that are running a particular OS currently but plan to upgrade to another version or different OS in the future.

By choosing the right support program that includes operating system flexibility, businesses and IT departments can avoid purchasing new server support software in the future. This saves money, as well as time needed to train techs on new console interfaces and functions.



Remote Administration Capabilities

It is important for administrators to be able to perform remote administration tasks on servers as well. Servers running Windows operating systems can be supported remotely by software that allows administrators to perform remote administration tasks. Remote administration tasks include checking event logs, restarting services, and monitoring system performance without having to take remote control of the server. This prevents server down-time and improves technical efficiency.

In addition to performing remote administrative tasks, it is also important that system administrators have software that allows them to reboot crashed servers and turn on servers that are powered off. Using Wake-on-LAN technology, remote support software can empower administrators and techs to power on or reboot servers that are down for troubleshooting or updating purposes. Thanks to this technology, in-person support is often avoidable for even the most complex tasks. That reduces company overhead, prevents unnecessary travel, and helps increase overall profits.

Other Benefits of Remote Support Software

Being capable of supporting servers from a remote location is important for administrative purposes, but there are other benefits of running dedicated remote support software. For example, many IT departments must not only support individual servers, but also maintain hundreds or even thousands of network computers within the company. Like servers, these computers are often located in remote locations out of reach of the IT department’s technical team. By using remote support software, businesses are choosing a single support solution that is capable of running in multiple locations, which effectively lowers support costs for the company.

Technicians do not need to be deployed to troubleshoot end-user computers, nor are they visiting warehouse servers. Instead, all server, desktop, and laptop support is performed comfortably and easily from the technician’s office. A single console is used to connect to servers and computers running multiple operating systems, and the connections are always safe and secure. With the right support software, businesses are capable of connecting to a server or end-user’s computer with a single click and then maintaining communication when necessary throughout the support process.

Try DameWare Today

If your business is in need of remote support for a server you have housed in a remote location, you need the help of remote support software to streamline your technical maintenance processes. Some businesses try to support servers and computers using built-in remote support connections, such as remote desktop protocol. This strictly limits your abilities and will not allow you to provide the thorough support that DameWare® provides.

With DameWare Remote Support, you can capitalize on multiple support connections, including VNC, RDP, Wake-on-LAN, and individual client supported connections. Everything is done from a single console and you will always have access to technical support when needed. To try DameWare today, simply download the software from our website. You will receive a free 14-day trial to test the software’s capabilities and fit for your business.

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