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Updates & New Features for DameWare Remote Support Software

Ver 12.0

  • Support for unattended over-the-Internet remote session: Connect to remote computers outside the network without the presence of end-users (requires deployment in centralized mode and configuration of Internet proxy).
  • Switch deployment modes with one click: Ability to easily change running mode between DameWare® Mini Remote Control standalone mode and centralized mode.
  • Ability to search endpoints from host lists in DameWare Mini Remote Control console.
  • Platform installation support and remote connectivity support for Windows® 10.

Ver 11.2

  • Active Directory® Synchronization: When deployed in centralized mode, DameWare Remote Support users can be imported from and synchronized with users specified in Active Directory
    • Enable single sign on for DameWare users with Active Directory credentials
    • Synchronize DameWare users with users from Active Directory

Ver 11.1

  • Integration with Web Help Desk®: DameWare Remote Support now offers native integration with Web Help Desk software allowing you to:
    • Directly launch remote session from IT tickets or from the IT asset inventory in the help desk
    • Save remote session metadata, chat history and screenshots back to the IT tickets in Web Help Desk

Ver 11.0

  • The DameWare Central Server: DameWare Remote Support can be deployed in centralized mode which allows you to manage DameWare users, licenses, and shared host lists.
  • The DameWare Internet Proxy: Deploying in centralized mode gives you access to the Internet Proxy which lets you manage secure remote support sessions to computers located outside the firewall.
  • Internet Sessions: Easily support end-users located anywhere by making secure remote control sessions through the DameWare Internet Proxy.
  • Version 11.0.0 of Mini Remote Control (MRC): This release includes the latest version of DameWare MRC.

Ver 10.0

  • DameWare Mobile for Android® and iOS®: Connect to remote Windows® computers on your network from an Android, iPhone® or iPad® device.
  • DameWare Mobile Gateway Service: Install this package on a computer placed in a DMZ or accessible via VPN to control access to computers on your network from DameWare Mobile-enabled iOS® devices.
  • 3rd-Generation SolarWinds Licensing: Support for license activation through authentication proxy servers. Maintain existing license keys for v9-v10 of DameWare Remote Support (DRS) when upgrading or renewing maintenance.
  • Version 10.0.0 of Mini Remote Control (MRC): This release includes the latest version of DameWare MRC.
    • Mount ISO-R from Intel® vPro™ with AMT & Kernel-based Virtual Machine (KVM): Mount bootable and non-bootable ISO-R images to remote computers via Intel AMT with KVM.
    • 3rd-Generation SolarWinds® Licensing: Support for license activation through authentication proxy servers. Maintain existing license keys for v9-v10 of DameWare Mini Remote Control (MRC) when upgrading or renewing maintenance.

Ver 9.0

  • Windows 8 Support: You can now install DRS on computers running the latest Windows desktop operating system. DRS also connects to remote hosts running Windows 8.
  • Intel® vPro™ Support: Both DRS and MRC now support Intel vPro hardware enabled with Active Management Technology (AMT). In DRS, power on, power off, or restart remote vPro systems even when they are powered off.
  • Support for Silent Installs: Both DRS and MRC now include command-line arguments to support installing and licensing the products silently.
  • Version 9.0 of Mini Remote Control: This release includes the latest version of DameWare MRC.
    • Windows 8 Support: Ability to install MRC on computers running the latest Windows desktop operating system. MRC also connects to remote hosts running Windows 8.
    • Linux® & Mac® Support: Connect to Linux and Mac clients using a new VNC viewer option in the Remote Connect dialog.
    • Intel vPro Support: Supports Intel vPro hardware enabled with Active Management Technology (AMT). Connect to remote vPro systems even while they are booting up.
    • Support for Silent Installs: Includes command-line arguments to support installing and licensing the products silently.

For additional information, see the DameWare Remote Support and DameWare Mini Remote Control release notes.

 

DameWare Remote Support

MRC is included in the more comprehensive systems administration tool, DameWare Remote Support (DRS). In addition to MRC, the DRS software package includes DameWare Mobile, Windows administration, Active Directory® management, and configuration exporting tools in one easy-to-use software console.

Compare the features of DameWare Remote Support and Mini Remote Control