The following information may be helpful when attempting to register all
DameWare Development products.
1. Registration information is stored within the Operating System (not within DameWare's binary files) and it is stored profile specific. Therefore,
it must be entered into the software on each different machine and under each different user profile that needs to
use the software on that machine, even when multiple
users are running the software from the same machine (Citrix Server, Terminal Services, etc.). There is no way to register the software for all
users on one machine under the same profile.
If the software is registered under one user profile (i.e. Administrator), then the user logs off and logs back on under
a different user profile (Logoff/Logon, use RunAs, join a Domain,
Disjoin from a Domain, etc.), the software will show as an Evaluation copy under the current logged on user profile until the registration/activation
information is re-entered under this user profile. While using the software
in Evaluation mode, a user cannot disable certain notification
features when connecting
to a remote machine using the DameWare Mini Remote Control (DMRC) software until it is registered
again under the current user profile. See the following FAQ for
more information about this behavior: http://www.dameware.com/support/faq/faq.aspx?Category=103#120
There is a way to "batch" register the software
using a specific set of Registry keys. More information about this topic is
covered in DameWare's online forum: How to include registration information in the MSI
2. The correct version of the software must be installed (4.x, 5.x,
6.x, etc.) for the Registration / Activation information to be accepted,
otherwise the software will reject it. Registration / activation information is generated for
specific major versions of the software (i.e. 4.x, 5.x, 6.x, etc.). Therefore, registration
information for version 5.x products will not
work in version 4.x or version 6.x. Likewise version 6.x registration/activation
information will not work in version 4.x or version 5.x products. Registration/Activation information only works
within the same Major Version for which it was created. Registration/activation
information for version 6.x will work
in any 6.x release of the software (past,
present, or future), but it will not work in version 5.x products.
Licenses for older versions of the software can be upgraded to the current release
by contacting DameWare's Sales department to obtain a new license that is compatible
with the newer version of the software. However, upgrades within the same Major Release (v6.x to v6.x, etc.)
do not require a new set of registration
information.
Click the following link to apply for an upgrade: https://www.dameware.com/legacy/update/registration.
If problems arise while requesting an upgrade online, contact our Sales department
at
sales@dameware.com, or at (985) 871-7519 M-F 9:00am-5:00pm CST to obtain a new license
that is compatible with version 6.
3. The correct product must be installed. A license for the DMRC program cannot be used to register the DameWare NT Utilities (DNTU) software
or the DameWare Exporter (DEXP). However, since DNTU is the "parent" application, a license
for the DNTU will work in all three products (DNTU, DMRC,
& DEXP).
Once the correct product and version are installed, properly enter the registration
/ activation information into the software. Instead of re-typing the information,
simply Copy and Paste to alleviate potential typographical errors. Registration
/ Activation information must be entered EXACTLY as it is sent from the Sales department.
Otherwise the software
will state that the registration / activation information is invalid.
4. The "license" number is not an Activation Key
(i.e. 1234567890123456-78), and cannot be used by itself to register the software.
5. It may be necessary to enter the activation
information into all three products. Even though the DMRC program
and DEXP are included in the full DNTU suite, the DMRC program and DEXP are still separate stand-alone applications.
Normally, these other applications
would automatically pick up DNTU's registration information, however, sometimes
that does not happen. Therefore, there may
be times when it is necessary to enter the
registration information individually into each product.
DameWare offers several different ways of entering the activation / registration
information into the software.
Example 1: Entering the "old-style" registration information:
--------------------------------------------------------------------------
Registered Name: xxxxxxxxxxxxxx
Number: xxxxxxxxxxxxxxxxxx
--------------------------------------------------------------------------
**Note: This is the same information entered
via the batch registry keys mentioned above.
- OR -
Example 2: Entering a "New-style" Activation Key:
-----------------------------------------------------------------------------------------
--- BEGIN ACTIVATION KEY ---
Registration key. Do not distribute or modify!
====YUtFWRZZZZZZBtIHwAAAAAEAAAAkYYYYQBERERhbWVXYXJlIERldmVsb3Bt
ZW50AAAAAAIAAABEAAAASmltIEhhcmtpbnMNCk5PVCBGT1IgUkVTQUxFDQo0MC1C
RD12QzVFAETNGREVDXYI0RDJCMDAwMDAwMDEAAAAAAEgAAAAv3UceP+p4v5zVjZ1B
ytyiLBEhzJRaNbnFUbBMcsDUQFqstplo7OYbM0kAe///bfiu9q/feoxMGpm8ce8/
HDaFBACbstghEk8InbIDNoac4pP/f01erTmhnKJp6TG9m+tx9bI8LUlIjDRC/FyB
hVoyFz5OlC5SFEP5mRBqAjBbLtuskZOUQQ4pB6OgabDlVlGqVYlRaWjq4DHXv5V6
53YxI0lVuK57H+35LcZF/Ry/Z2Rlvw+zgAxi1Or6XRmogLpa1+Ll
=vAIO
--- END ACTIVATION KEY ---
-----------------------------------------------------------------------------------------
- OR -
Example 3: Copy & Paste the entire the
registration email into the Activation dialog:
-----------------------------------------------------------------------------------------
***IMPORTANT***
The information contained in this e-mail is your DameWare
Mini Remote Control Registration Information and Software Activation Key.
We have
XYZ Company registered for a 100 user license of DameWare Mini Remote Control v6.0.1.0.
Your Registration Number is 1234567890123456-78. THE REGISTRATION NUMBER
IS NOT THE ACTIVATION KEY.
In order to activate your software, you MUST follow these
steps.
1. First begin by starting the program.
2. Select the "Help" menu item from the menu at the top of the main program window
and then select the "Activate Software" menu item.
3. Once the Activation dialog appears, Copy and Paste the entire contents of this
email into the Activation Key fields which is presented and then click the "OK"
button.
PLEASE NOTE: IF THE INFORMATION BELOW IS NOT COPIED & PASTED EXACTLY AS IT IS
SHOWN BELOW, IT WILL NOT BE ACCEPTED.
--- BEGIN ACTIVATION KEY ---
DO NOT DISTRIBUTE OR MODIFY!
.....(and so on)
-----------------------------------------------------------------------------------------
If the information above still does not resolve the registration issues, please
send an email to support@dameware.com
containing the following information for review:
1. A copy of the license number or Activation Key that is being entered
into the software.
2. A screenshot of the Help / About screen from within the software.
3. Next, click on the Registration button and enter all registration/activation
information into the registration dialog box.
4. Then capture another screenshot of the registration dialog box with
all
registration information entered into it.
All of the information above is required in order to resolve any registration
issues. If a support request email is received by DameWare without containing
this information, a response will be sent
requesting the information listed above.
At this time DameWare Development does not offer technical support via phones.