Key Features
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Features Overview
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Fast remote control
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Safe remote support
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Remote access to sleeping and powered-off computers
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Thorough system information
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Session information details
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Reporting engine
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Live chat and video conference calls
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Lightweight ticketing system
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Multi-monitor support
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Features Overview
Dameware Remote Everywhere is a fast, simple, and lightweight cloud-based remote support solution, accessible from almost anywhere with an internet connection.
Fast Issue ResolutionWhen an end user has an issue, DRE helps you solve it fast. Avoid long connection or software response times.Unattended SupportDon’t bother an end user unnecessarily; resolve their issues from behind the scenes.From Anywhere to EverywhereGet quick remote access from Windows, Mac OS X, or Linux to any desktop or mobile device such as Android or iOS.High-Resolution SupportCrystal-clear visibility in HD, scaled by the capability of your network. -
Fast remote control
Establish active sessions in no time.
Don’t waste time. SolarWinds® Dameware Remote Everywhere (DRE) typically connects to workstations in less than eight seconds to help you save time.
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Safe remote support
Reach end users’ systems with safe remote support.
DRE is designed to help keep user data safe via advanced encryption protocols and support for two-factor authentication, as well as multilevel permissions.
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Remote access to sleeping and powered-off computers
Don’t let unresponsive machines keep you from resolving IT issues.
Remotely connect to out-of-band computers with Intel vPro with AMT, Wake-on-LAN, and KVM support.
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Thorough system information
Solve problems without disturbing the end user.
Get almost all the information you need to resolve an issue at the beginning of a support session. DRE gives you system info, BIOS, and device details, in addition to Windows event logs and updates.
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Session information details
Save details for each session to share important troubleshooting information with teammates.
DRE allows you to take screenshots and record during the active session. Add notes to the end user’s request or to session details. You can also save recorded sessions in the cloud.
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Reporting engine
Improve your help desk department’s performance with robust reporting.
Gain greater insight into your help desk team’s performance. DRE gives you session details, technician performance information, and end users’ survey summaries.
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Live chat and video conference calls
Communicate quickly and conveniently with users during sessions.
Do you need to ask end users about their problems? Connect with them via pre-session or in-session chat, use VoIP, or make a video call without interrupting active sessions. All messages are automatically saved in session logs.
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Lightweight ticketing system
Keep an eye on end-user requests without implementing a complex help desk system.
End users can request help through the DRE agent. Once requested, add notes to a ticket and assign it as needed.
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Multi-monitor support
Workstations with two or more monitors are standard these days.
Gain visibility into workstations with multiple monitors. DRE allows you to switch between end users’ monitors with a single click.
Key Features
Establish active sessions in no time.
Don’t waste time. SolarWinds® Dameware Remote Everywhere (DRE) typically connects to workstations in less than eight seconds to help you save time.
Reach end users’ systems with safe remote support.
DRE is designed to help keep user data safe via advanced encryption protocols and support for two-factor authentication, as well as multilevel permissions.
Don’t let unresponsive machines keep you from resolving IT issues.
Remotely connect to out-of-band computers with Intel vPro with AMT, Wake-on-LAN, and KVM support.
Solve problems without disturbing the end user.
Get almost all the information you need to resolve an issue at the beginning of a support session. DRE gives you system info, BIOS, and device details, in addition to Windows event logs and updates.
Save details for each session to share important troubleshooting information with teammates.
DRE allows you to take screenshots and record during the active session. Add notes to the end user’s request or to session details. You can also save recorded sessions in the cloud.
Improve your help desk department’s performance with robust reporting.
Gain greater insight into your help desk team’s performance. DRE gives you session details, technician performance information, and end users’ survey summaries.
Communicate quickly and conveniently with users during sessions.
Do you need to ask end users about their problems? Connect with them via pre-session or in-session chat, use VoIP, or make a video call without interrupting active sessions. All messages are automatically saved in session logs.
Keep an eye on end-user requests without implementing a complex help desk system.
End users can request help through the DRE agent. Once requested, add notes to a ticket and assign it as needed.
Workstations with two or more monitors are standard these days.
Gain visibility into workstations with multiple monitors. DRE allows you to switch between end users’ monitors with a single click.
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Give it a try.
Register for a 14-day, risk-free trial. You’ll receive a fully functional version of Dameware Remote Everywhere. You can be up and running typically in minutes.
If your organization requires an on-premises solution, take a look at Dameware Remote Support.
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Yes, the SolarWinds Academy provides these resources for you.
In the SolarWinds Academy, you can find e-learning as well as instructor-led classes to take you from the basics through optimization—all in a single location.
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Visit our THWACK online community.
SolarWinds solutions are rooted in our deep connection to our user base in the THWACK online community. More than 150,000 members are here to solve problems, share technology and best practices, and directly contribute to our product development process.
- See our product roadmaps and what we’re working on
- Watch and chat live with our Head Geeks™, who explore real-world technology issues and walk through practical solutions
- Find a SolarWinds User Group near you to meet with SolarWinds staff and customers just like you
- Join our community today and become a SolarWinds pro in no time
Dameware Remote Everywhere