IT Support Software

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With remote IT support software, easily troubleshoot and maintain services

Connect to Windows, Linux, and Mac OS X systems as well as iOS and Android devices from afar.
Leverage built-in system tools to remotely control sessions and troubleshoot user issues.
Instantly connect with end users via pre-session and in-session live chat or through VoIP calling.

Remotely access and manage nearly any platform or device

Dameware® Remote Everywhere (DRE) is designed to be an IT support software solution to help IT technicians provide fast and secure remote control at an affordable price. Connect to Windows, Linux, and Mac OS X systems with ease and even deliver on-the-go support via a mobile console for Android or iOS devices. For IT technicians seeking a cloud-based solution, Dameware Remote Everywhere provides advanced troubleshooting and powerful remote support features delivered as a SaaS solution.

For on-premises remote IT support software, Dameware Remote Support (DRS) offers similar functionality as DRE with a focus on delivering top-notch security features including multifactor authentication and Smart Card support.

Both Dameware IT remote support software solutions help empower techs to take full control of remote support sessions with the ability to reboot systems, start/stop services and processes, copy/delete files, view and clear event logs, and more—anywhere, at any time.

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Quickly diagnose and solve issues with IT support software

As if IT issues weren’t bad enough, a total halt to productivity caused by “technical issues” only seems makes matters worse. To get end users up and running quickly without bringing projects to a standstill, Dameware IT support remote control software solutions provide a number of built-in utilities—including chat, DNS lookup, file transfer, screenshot capture, traceroute, and Telnet—to help support techs troubleshoot without the need to launch full remote control sessions and perform unattended maintenance. No more wait times, no more delays.

Dameware IT support software can also integrate with SolarWinds® Web Help Desk® designed to enhance and accelerate IT support and service request fulfillment. Leveraging the Help Desk Essentials Pack, you can initiate one-click remote desktop sessions with computers associated with help desk tickets as well as create service tickets directly from remote IT support sessions.

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Communicate with end users early and often

When IT issues arise, end users want to know their concerns are being addressed—quickly and efficiently. Dameware support software for IT provides end users with one-click support requests, expected wait time, and other pertinent support queue information, so end users remain in the loop and techs can resolve issues as quickly as possible the first time they happen.

With Dameware, IT technicians can use both pre-session and in-session live chat as well as VoIP calling, directly connecting IT with end users to get insights into the actions already taken and the problems trying to be solved.

This comprehensive level of communication is designed to allow for faster IT issue resolution as well as less frustration on both sides of the ticket.

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Manage across devices with remote access software for IT

Dameware remote access software for IT helps simplify Windows administration by allowing administration and support tasks to be performed from a single remote console. Whether it’s a remote server on your network or end user in a remote location, techs can leverage the built-in IT support software tools in Dameware to provide quick remote support to devices inside and outside company firewalls with ease, including unlocking user accounts, resetting passwords, and editing group policies.

Through integration with Active Directory, DRS IT support software also allows for periodic, pre-scheduled syncs to import all Active Directory user credentials into the tool. You can also directly export Active Directory properties, software information, and system configurations from remote computers in easy-to-use .CSV or .XML formats.

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Gain real-time and historic insight into user sessions

Dameware IT support software offers real-time session monitoring for in-depth insights into remote support sessions at a moment’s notice, helping companies and their IT technicians stay on top of all their remote support activity. The platform also offers comprehensive session history reports that can be exported into .XLS format or, with Dameware Remote Everywhere, uploaded to the cloud as video recordings.

This level of robust reporting allows IT support technicians to drill into the details, evaluating performance and end-user survey summaries to improve the performance of their IT help desk department.

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Get More on IT Support Software

Do you find yourself asking…

IT support software to manage and troubleshoot devices and servers

Dameware Remote Everywhere

  • Remotely access any Windows, Linux, or Mac OS X computer or server, even if powered off.
  • Manage administrative tasks, like group policies and account resets, from anywhere.
  • Boost the performance of your help desk through in-depth evaluations and survey summaries.
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