Simplify Day-to-Day Remote Computer Access Make your day easier by using remote computer access software to enable feature-rich remote access on any operating system

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Unterstützung mehrerer Betriebssysteme

Unterstützung mehrerer Betriebssysteme

Dameware® Remote Support bietet ein integriertes Remotesteuerungs- und Desktopfreigabetool, das eine Remoteverbindung zu Windows-, Mac OS X- und Linux-Computern herstellt. Es bietet zeitsparende Tools mit Chat innerhalb der Sitzung, Datenübertragung, Drucken und Screenshot-Erfassung für eine einfache Remotefehlerbehebung.

Zusätzlich zum nativen Remotesteuerungsprotokoll können Sie Remotesitzungen auch mit RDP- und VNC-Protokollen initiieren. Sie können integriertes Intel vPro mit AMT-, Wake-on-LAN- und KVM-Unterstützung nutzen, um Zugriff auf Computer zu erhalten, die ausgeschaltet sind, sich im Standbymodus oder Ruhezustand befinden oder sogar abgestürzt sind.

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Schnellere Desktopkonnektivität und Remotefehlerbehebung

Schnellere Desktopkonnektivität und Remotefehlerbehebung

Dameware Remote Support ermöglicht Ihnen die Remotefehlerbehebung für Computer, ohne dass Sie Remotesteuerungssitzungen einleiten müssen. Mithilfe der integrierten Systemtool- und Remoteverwaltungstool-Funktionen können Sie Probleme schneller lösen und einen schnelleren Endbenutzersupport bereitstellen.

  • Windows-Dienste starten, anhalten und neu starten
  • Windows-Computer neu starten
  • Windows-Prozesse anzeigen und beenden
  • Windows-Ereignisprotokolle anzeigen und löschen
  • Benutzerdefinierte Skripts ausführen
  • Registrierungen bearbeiten und ändern
  • Dateien kopieren und löschen
  • Datenträger, Freigaben, Peripheriegeräte und mehr verwalten
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Remotesupport und -verwaltung über das Internet

Remotesupport und -verwaltung über das Internet

Wird Dameware Remote Support im zentralisierten Modus bereitgestellt, ermöglicht Ihnen dies den Aufbau einer Remoteverbindung mit Computern außerhalb der Firmenfirewall mithilfe eines Internet-Proxy-Servers. Diese Lösung wurde entwickelt, um Endbenutzern, die unterwegs sind oder außerhalb des Firmennetzwerks arbeiten, eine sichere Remotesitzung über das Internet bereitzustellen. Sie können einfach einen Remoteverbindungslink schicken, über den die Remotesitzung gestartet wird, sobald dieser Link geöffnet und angenommen wird. Für Verbindungen mit Computern außerhalb der Firewall ist kein VPN erforderlich. Mit nur wenigen Klicks können Sie außerdem beaufsichtigte und unbeaufsichtigte Remotesitzungen über das Internet initiieren.

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Remotecomputerzugriff aus Helpdesk-Tickets mit nur einem Klick

Remotecomputerzugriff aus Helpdesk-Tickets mit nur einem Klick

Eine Integration von Dameware Remote Support in SolarWinds Web Help Desk für die bessere und schnellere Erfüllung von IT-Support- und Serviceanfragen ist möglich. Dank dieser Integration können Sie mit einem Klick über Helpdesk-Tickets und den IT-Ressourcenbestand eine Remotedesktopsitzung mit Computern einleiten. Diese Integration ermöglicht Ihnen darüber hinaus das Exportieren von Ressourceninformationen von Dameware Remote Support aus sowie das Importieren dieser Informationen nach Web Help Desk. Durch den Einsatz dieser leistungsstarken Remotesupport- und Helpdesk-Kombination können Sie die Effizienz Ihres gesamten IT-Servicelösungsprozesses verbessern.

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Get More on Remote Computer Access
Do you find yourself asking…
  • What is remote computer access?
  • How does remote computer access work?
  • What are the benefits of remote computer access?
  • Remote access vs. remote desktop
  • What does a remote access tool do?
  • How does remote access work in Dameware Remote Support?
  • What is remote computer access?

    Remote computer access is when a user accesses their device or computer from a remote location using a network connection. For instance, once a user is connected to an office computer through remote access, they’re given the same control over the computer as if they were operating it in person.

  • How does remote computer access work?

    Remote computer access works by enabling a connection between two or more computers. This access is useful for admins who need to troubleshoot end-user devices. Or it can be useful for employees who aren’t at their office and want to access their workstation, whether from home or another off-site location. 

    Out-of-network remote computer access requires specific technology to form a secure connection. This can be a VPN connection, but a more flexible option is an internet proxy. An internet proxy serves as an intermediary device for enabling network connection between two (or more) devices. The computers don’t talk to each other directly—instead, the proxy receives traffic from one computer and sends it to the other device. 

    Using an internet proxy enhances the security of the remote connection. In addition, it makes it possible to reach devices that would otherwise be behind a firewall and inaccessible for connections outside the corporate network. With a proxy, admins or employees can access their computers from off-site locations.

  • What are the benefits of remote computer access?

    With remote access to a computer, IT teams can improve their troubleshooting abilities in addition to their ability to identify and solve problems affecting productivity wherever they or the problem are located. Remote control access can also support the integration of corporate networks and remote devices, so system administrators don’t need to go directly to a server’s location just to troubleshoot—they can just log in to devices from their desk.

  • Remote access vs. remote desktop

    Although remote access and remote desktop are sometimes used interchangeably, it’s possible to define differences between the two.

    When talking about remote desktop, it’s usually a reference to in-network, on-premises remote support where screen sharing or remote connections are used for day-to-day business purposes. An on-premises remote desktop tool is often a good fit for employees who use screen sharing. In addition, an IT admin will use it to provide remote IT support to the end users on the network.

    Remote access refers to forming connections between different networks from different locations. This is typically a cloud-based remote service, because remote access needs to be more flexible than an in-network service. A remote access solution can connect a user to their office computer, so they can access their display and files from anywhere in the world. Or an admin can provide remote support from a secondary location, including for users who aren’t on the corporate network. 

  • What does a remote access tool do?

    A remote access tool creates connections between computers, so users can access or control a computer from afar.

    Remote access programs offer helpful services and can enable IT teams to deliver better remote support. For example, with a remote access tool, IT teams can transfer files securely from an office computer to a remote computer with ease. 

    Additionally, remote access tools can support help desk services by enabling secure and efficient remote access, which can allow teams to improve mean-time-to-resolution and deliver a better overall user experience.

  • How does remote access work in Dameware Remote Support?

    SolarWinds Dameware Remote Support is designed to be an affordable, reliable, and secure on-premises software that can simplify and optimize remote IT tasks.

    Dameware Remote Support can help IT teams provide better remote access support, as it’s designed to be lightning-fast and operate from a single pane of glass. This means IT admins can quickly connect to any computer on their network typically in just a matter of seconds and with a few clicks.

    Admins can even access computers that are powered-off, sleeping, hibernating, or crashed, thanks to the built-in Intel vPro with AMT, Wake-on-LAN, and KVM support. With the ease of access, troubleshooting a critical incident takes no time at all.

What is remote computer access?

Remote computer access is when a user accesses their device or computer from a remote location using a network connection. For instance, once a user is connected to an office computer through remote access, they’re given the same control over the computer as if they were operating it in person.

Schließen
How does remote computer access work?

Remote computer access works by enabling a connection between two or more computers. This access is useful for admins who need to troubleshoot end-user devices. Or it can be useful for employees who aren’t at their office and want to access their workstation, whether from home or another off-site location. 

Out-of-network remote computer access requires specific technology to form a secure connection. This can be a VPN connection, but a more flexible option is an internet proxy. An internet proxy serves as an intermediary device for enabling network connection between two (or more) devices. The computers don’t talk to each other directly—instead, the proxy receives traffic from one computer and sends it to the other device. 

Using an internet proxy enhances the security of the remote connection. In addition, it makes it possible to reach devices that would otherwise be behind a firewall and inaccessible for connections outside the corporate network. With a proxy, admins or employees can access their computers from off-site locations.

Schließen
What are the benefits of remote computer access?

With remote access to a computer, IT teams can improve their troubleshooting abilities in addition to their ability to identify and solve problems affecting productivity wherever they or the problem are located. Remote control access can also support the integration of corporate networks and remote devices, so system administrators don’t need to go directly to a server’s location just to troubleshoot—they can just log in to devices from their desk.

Schließen
Remote access vs. remote desktop

Although remote access and remote desktop are sometimes used interchangeably, it’s possible to define differences between the two.

When talking about remote desktop, it’s usually a reference to in-network, on-premises remote support where screen sharing or remote connections are used for day-to-day business purposes. An on-premises remote desktop tool is often a good fit for employees who use screen sharing. In addition, an IT admin will use it to provide remote IT support to the end users on the network.

Remote access refers to forming connections between different networks from different locations. This is typically a cloud-based remote service, because remote access needs to be more flexible than an in-network service. A remote access solution can connect a user to their office computer, so they can access their display and files from anywhere in the world. Or an admin can provide remote support from a secondary location, including for users who aren’t on the corporate network. 

Schließen
What does a remote access tool do?

A remote access tool creates connections between computers, so users can access or control a computer from afar.

Remote access programs offer helpful services and can enable IT teams to deliver better remote support. For example, with a remote access tool, IT teams can transfer files securely from an office computer to a remote computer with ease. 

Additionally, remote access tools can support help desk services by enabling secure and efficient remote access, which can allow teams to improve mean-time-to-resolution and deliver a better overall user experience.

Schließen
How does remote access work in Dameware Remote Support?

SolarWinds Dameware Remote Support is designed to be an affordable, reliable, and secure on-premises software that can simplify and optimize remote IT tasks.

Dameware Remote Support can help IT teams provide better remote access support, as it’s designed to be lightning-fast and operate from a single pane of glass. This means IT admins can quickly connect to any computer on their network typically in just a matter of seconds and with a few clicks.

Admins can even access computers that are powered-off, sleeping, hibernating, or crashed, thanks to the built-in Intel vPro with AMT, Wake-on-LAN, and KVM support. With the ease of access, troubleshooting a critical incident takes no time at all.

Schließen

Dameware Remote Support ist ein Branchenfavorit. Ohne Zweifel.

Einfaches und kostengünstiges Remotedesktop-Verwaltungstool

  • Um einem IT-Problem auf die Spur zu kommen, muss man manchmal ganz bis zum Ursprung zurückgehen.

  • IT-Probleme kennen keine Grenzen, warum also sollte die Fähigkeit zur Behebung von IT-Problemen nur Computern im Netzwerk vorbehalten sein?

  • IT-Administratoren haben ausreichend zu tun – auch ohne interne Anrufe zur IT-Fehlerbehebung zu beantworten.

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