Flexible Deployment Options

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DRS Standalone Deployment

DRS Standalone Deployment

Deploying in Standalone mode is the fastest and easiest way to get Dameware Remote Support® (DRS) up and running in your environment. Over 60,000 organizations have installed Dameware products in Standalone mode and this continues to be the preferred method for many IT departments. In this deployment mode, management of DRS users and licenses is on individual technician systems (where DRS is installed) and not on a centralized administration server.

Standalone deployment of Dameware Remote Support is best suited for organizations that:

  • Have few end-users and computers to support
  • Rarely access computers outside of the firewall
  • Maintain small or decentralized IT departments

DRS Centralized Deployment

DRS Centralized Deployment

Deploying DRS in Centralized mode, which requires the installation and configuration of the Dameware Central Server, gives organizations access to additional features. IT departments should decide whether or not these features are needed before deploying DRS in Centralized mode. These features include:

  • Dameware Central Server for centralized user and license management
  • Dameware Internet Proxy for secure remote access to Windows computers outside the corporate firewall
  • Dameware Mobile Gateway for secure remote access to Windows computers from iOS® and Android mobile devices

Centralized deployment of Dameware Remote Support is best suited for organizations that:

  • Have large or centralized IT departments supporting multiple locations
  • Provide technical support to end-users frequently located outside the firewall
  • Have on-call rotations that require remote access from mobile devices
  • Have multiple licenses of Dameware products and need to manage them centrally
Dameware Remote Support Feature
Centralized Mode
Standalone Mode
Desktop Remote Control for Windows, Mac OS X, and Linux
Remote Windows Administration Tools
Active Directory Management Tools
Support for Intel® vPro AMT
The Dameware Exporter for AD Objects & Windows Configs
The Dameware Internet Proxy
The Dameware Central Server
The Dameware Mobile Gateway
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