Simple and Easy Remote Desktop Tools

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Fully Functional for 14 Days

Dameware Remote Everywhere offers a full array of powerful remote desktop tools

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  • Live chat

    Achieve real-time, in-session communication with end users.

  • Screen capture

    Document issues with one-click screenshots of the remote desktop.

  • Simple file transfer

    Instantly transfer files between computers, including executable fixes.

  • Freeze function

    Lock an end user’s keyboard and mouse to avoid unexpected errors.

  • Dynamic cursor

    Easily distinguish between end-user and admin screen activity.

  • Ctrl-Alt-Delete Hotkey

    Use this powerful command within the remote session to enable faster troubleshooting.

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Live chat

Live chat

As an admin, you want to be able to quickly and intuitively communicate with the end user, not spend your time emailing or finding phone numbers. Dameware® Remote Everywhere (DRE) offers a live chat tool integrated into the desktop remote control platform, enabling you to identify and fix problems faster while providing an excellent remote support service experience. This easy-to-use, in-session utility lets you interact with remote users in real time without switching screens or opening third-party chat messengers. Turn on the “Chat With Customers” option within Permissions → Console Features and copy the link to your desired webpage. Users should then be able to utilize the web chat option by simply pressing the Chat icon.

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Screen capture

Screen capture

Documenting issues and process steps with screenshots of remote workstations is a critical part of the support process, but taking screenshots can be tedious or impossible if you don’t have efficient tools for capturing and managing them. With DRE’s remote desktop assistance tools, taking screenshots is as easy as a click of a button. You can take a screenshot of any remote computer from within the toolbar, using File→Take Screenshot or the Camera icon. Screenshots are saved directly to your local desktop, in your preferred location.

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Simple file transfer

Simple file transfer

With this simple remote desktop software, admins can directly control and access end-user files on remote workstations. Don’t bother with back-and-forth email attachments. The built-in drag-and-drop transfer feature in DRE lets you send and receive files of any type or size, including hotfixes and executables. Simply click the “File Transfer” tab and drop either individual files or entire folders from the Local File List to the Remote File List (or vice versa). You’ll be able see the file transfer progression in the queue and adjust file position by priority. Easily pause, cancel, remotely print, upload, or download files, with a simple right click. Alternatively, work within the Remote Desktop tab to quickly drag and drop a file onto the remote user’s desktop.

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Freeze function

Freeze function

A key function of remote desktop access programs is the ability to control end-user actions during a session. With Dameware Remote Everywhere, you can avoid errors and interference by easily locking a remote end-user’s keyboard and mouse functions. Simply click “Lock Remote Keyboard and Mouse” to help ensure no unintended activity will occur. The admin will continue to have full access and functionality within the remote session. You can also enable the “Blank Monitor” option to perform hidden troubleshooting. DRE delivers additional features for admin control, including PowerShell and System CMD shell functionality, the ability to force reboot and reconnect, and options for defining user access.

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Dynamic cursor

Dynamic cursor

All Dameware remote desktop programs offer a feature that’s beneficial for admins and end users alike: the dynamic cursor. For sessions without locked end-user access, it can be a hassle to distinguish between admin and user cursor actions. This feature allows you to highlight the cursor so both parties can see where it is at all times while screen sharing. Simply select the “Show Remote Cursor” option during the remote session. When active within the admin’s window, you’ll see a traditional arrow cursor. When active in the end user’s window, both parties will see an easily distinguishable “dot” cursor.

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Ctrl-Alt-Delete hotkey

Ctrl-Alt-Delete hotkey

Troubleshooting on a remote user’s workstation should feel as fast and straightforward as working on your own device. The best remote desktop access tools make such an experience possible. Dameware Remote Everywhere allows technicians to utilize the Ctrl-Alt-Delete keyboard combination on a remote computer with just a click of a button. This handy command can allow you to switch to a different user, launch Task Manager to terminate an application task, or reboot an operating system. DRE is designed so that techs can easily use Ctrl-Alt-Delete and additional Windows 8 and 10 commands to gain immediate control to help them perform faster, more effective remote desktop troubleshooting.

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Only the right remote desktop tools enable fast, powerful
troubleshooting sessions

Gain the remote desktop tools you need for effective troubleshooting

Dameware Remote Everywhere

  • Offer improved remote support service by using live chat and simple file transfer.

  • Control the troubleshooting process with Ctrl-Alt-Delete and freeze functionalities.

  • Utilize screenshots and a dynamic cursor to keep remote access clear and effective.

Let’s talk it over.
Contact our team. Anytime.
855-270-1449
What are remote desktop tools?
definition
Remote desktop tools are the programs and features that allow IT technicians to access and troubleshoot end-user devices, including customers external to a business network. Remote desktop software offers not only robust security, authentication, and connectivity features, but tools enabling faster, more effective, and streamlined troubleshooting. These include built-in chat, file transfer, screenshotting, remote mouse and keyboard control, unattended access, and more.
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