Simple and Easy-to-Use Remote Desktop Software

Increase efficiency and productivity with remote access software
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Identify and fix problems faster with robust remote desktop software

Technicians need to be able to quickly and intuitively communicate with end users during remote sessions instead of spending their time emailing or finding phone numbers. SolarWinds® Dameware® Remote Everywhere (DRE) integrates a live chat tool into the remote access platform, enabling you to identify and fix problems faster while providing an excellent service experience. This easy-to-use, in-session utility lets you interact with remote users in real time without switching screens or opening third-party chat messengers.
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Document issues efficiently with screen capture tools

Documenting issues and steps with screenshots of remote workstations is a critical part of the support process, but taking screenshots can be tedious or impractical without the right remote desktop software. With the remote desktop tools in DRE, taking screenshots is designed to be as easy as a click of a button, allowing technicians to take screen grabs from any session with a click of the toolbar. Screenshots are also saved directly to the local desktop in a preferred location.

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Conduct file transfers for easy access to resources and relevant materials

DRE also makes the process of sending files between client and host devices simple and straightforward, with a built-in drag-and-drop transfer feature enabling you to send and receive files of many different types or sizes, including hotfixes, executables, and even entire folders. The intuitive UI then displays file transfer progression in the queue and adjusts file position by priority. Controls also allow you to easily pause, cancel, remotely print, upload, or download files with a simple right-click.
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Improve the efficiency of remote sessions with freeze functions

A key function of remote desktop software is the ability to limit end-user action to prevent errors. DRE can help by allowing technicians to lock the end user’s keyboard and mouse functions while ensuring technicians have full access and functionality within the remote session. You can also enable the “Blank Monitor” option to perform hidden troubleshooting. Additionally, DRE includes features to improve administrative remote control, such as PowerShell and System CMD shell functionality, the ability to force reboot and reconnect, and options for defining user access.

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Use hotkeys for fuller access to remote computers

Troubleshooting on a remote user’s workstation should feel as fast and straightforward as working on your own device. DRE allows technicians to use the Ctrl-Alt-Delete keyboard combination on a remote computer with just a click of a button. This handy command allows you to switch between users, launch Task Manager to terminate an application task, or reboot an operating system. DRE is designed to allow techs to more easily use Windows commands to gain immediate control and perform faster, more effective remote desktop troubleshooting.

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Get More on Remote Desktop Software

Do you find yourself asking…

Leverage remote desktop software for effective troubleshooting

Dameware Remote Everywhere

  • Offer improved remote support service using live chat and simple file transfer.
  • Control the troubleshooting process with Ctrl-Alt-Delete and freeze functionalities.
  • Utilize screenshots and a dynamic cursor to keep remote access clear and effective.

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