Web Help Desk

Affordable Help Desk Ticketing and Asset Management Software

Starting at $695 per tech | Perpetual license, no monthly fees | Unlimited end-users

DOWNLOAD FREE TRIAL

Fully functional for 14 days

Web-based help desk software with automated asset discovery & management

  1. Monitor & manage service requests

    Take full control over incident and problem management by automatically converting emails to tickets, routing and assigning tickets to staff groups, and improving efficiency by enabling automatic escalations based on business requirements, repetitive tasks and ticket severity.

    • Email-to-ticket automation – IMAP, POP, & Exchange®
    • Service Level Agreement (SLA) alerting
    • Parent-child ticket associations
    • Action rules for ticket assignment and routing
    • Performance reporting dashboards
    • Active Directory® integration

  1. Automatically discover and manage IT assets

    Auto discover assets spread across your network based on IP range/subnets, associate assets with end-users and help desk tickets, and easily track assets by establishing parent-child relationships. Incident history enables a comprehensive audit trail of help desk tickets associated with each asset, giving clear visibility into potentially expensive repairs and helping you make informed decisions on asset replacement.

    • Automated asset discovery
    • Reservation desk for loaner assets
    • Warranty and lease expiration alerting
    • Hardware and software tracking
    • Asset relationship tracking
    • Request to end-user/owner linking

  1. Deploy searchable internal and external knowledge base

    Quickly resolve repetitive and known IT issues by enabling employee self-service through FAQs and knowledge base articles. Save time and money and reduce overhead with powerful knowledge base management.

    • External knowledge base for end-users
    • FAQs for quick resolution of easy service requests
    • Internal knowledge base for help desk technicians

  1. Communicate with end-users and IT staff

    Simplify the way you communicate and manage help desk tickets with two-way email correspondence. Receive email notifications on your mobile phone via SMS alerts, automate escalation processes, and improve efficiency through customer satisfaction surveys.

    • Two-way email correspondence
    • Mobile request escalation
    • Email and SMS alerts
    • Customer satisfaction surveys and reporting

  1. Launch Dameware remote session from Web Help Desk

    Simplify IT service management and accelerate IT troubleshooting with the power of help desk integration with Dameware remote support and remote control software. With a click of a button from IT tickets or the IT asset inventory in Web Help Desk, you can now launch Dameware remote session, and provide IT assistance to end-users wherever they are situated.

    • Save remote session metadata, chat history, and screenshots back to help desk tickets

SolarWinds Web Help Desk

DOWNLOAD FREE TRIAL

Fully functional for 14 days

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Let's talk it over

Call us at 866.530.8100

Email us at Sales@SolarWinds.com

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