Multiple Monitors Remote Desktop Support
Offer remote desktop support for multiple monitors with a single click
Offer remote desktop support for multiple monitors with a single click
Workstations with two or even more monitors are becoming common—especially with the rise of remote work and employees taking workstations home. IT teams need to be ready to support remote desktop connection for dual monitors to help resolve issues quickly.
SolarWinds® Dameware® Remote Everywhere (DRE) is designed to make it easier to get visibility into workstations using multiple monitors. With DRE, you can offer remote support to multiple monitor workstations the same way you would with a single monitor, with the ability to switch between multiple monitors with a single click. You can even view more than one monitor at the same time.
Set remote desktop connection for multi-monitor support on multiple platform types
Set remote desktop connection for multi-monitor support on multiple platform types
In a time when remote work is on the rise and more people are using personal devices for work—whether they’re using those devices from home or following BYOD policies—it’s critically important for organizations to invest in remote support software that can connect the devices used by an IT team to different device types and operating systems.
SolarWinds Dameware Remote Everywhere can let you extend your remote support capabilities to a variety of device types and operating systems, including Windows, macOS, and Linux. You can even connect across devices and operating systems, like connecting to a Mac remote desktop session from a PC, which can help ensure end users don’t get stranded without support because you can’t connect to their device type.
Connect to remote devices quickly and easily for safe remote sessions involving multi-monitor support
Connect to remote devices quickly and easily for safe remote sessions involving multi-monitor support
When you’re trying to connect to end-user monitors for remote support, speed is essential if you hope to ensure productivity for everyone involved. When you use SolarWinds Dameware Remote Everywhere, you can connect to remote devices typically in under 8 seconds.
Once you establish a connection, you can start offering support immediately. DRE is built to give IT technicians valuable information about the remote device at the beginning of the session, so they can start resolving the issue right away.
You can even use DRE to access unattended machines with Wake-on-LAN, Intel vPro with AMT, and KVM support. In addition, DRE’s advanced encryption protocols and its support for multi-factor authentication and multi-level permissions can help ensure remote connections are safe.
Simplify remote support with the help of mobile device connections
Simplify remote support with the help of mobile device connections
When it comes to offering remote support, whether for a workstation with one or multiple monitors, SolarWinds Dameware Remote Everywhere offers features specifically designed to help IT technicians resolve problems more easily and efficiently—including the ability to connect to remote devices (including desktop computers, laptops, and tablets) from mobile devices. If technicians need to view an issue on the go, they don’t have to wait until they get to a desktop computer. As with computer to computer connections, technicians can use DRE to connect to different operating systems using the Dameware app from their mobile devices.
Get alerts and reports to stay on top of remote device performance
Get alerts and reports to stay on top of remote device performance
If you want to achieve greater remote desktop visibility for multiple monitors or single monitors, you can use the SolarWinds Dameware Remote Everywhere Monitor Now feature to help you remotely monitor and manage your organization’s devices. With Monitor Now, DRE offers automated, customizable alerts and reports to let you know as soon as key device metrics cross thresholds and require your attention. These alerts and reports often include actionable insights to help you get to the bottom of issues quicker and can give you information about past remote sessions to better inform future troubleshooting efforts.
Get More on Remote Desktop Multiple Monitors
What is remote monitor support?
Remote monitor support falls under the larger category of remote desktop support, whether you need remote desktop access to multi-monitor or single monitor workstations.
Remote monitor support software can allow you to gain access to remote monitors and other devices to provide IT support remotely and gain fuller visibility into the end user’s visual display.
How to provide remote support to multiple monitors
To provide remote support to multiple monitors, you need a remote access solution designed to let IT technicians access and control users’ computers from a remote location with the ability to more easily switch between monitors. Without a tool specifically designed to make multi-monitor support easier, technicians may struggle to maneuver between the various monitors and view screens while resolving end user problems.
Once you have a solution that allows remote support for multiple monitors, the process of providing remote support is very similar to the process of providing support for a workstation with a single monitor. The only difference is you’ll have the option either to view the monitors on your single screen or to switch between monitors as you take control of the user’s device.
Remote monitor support occurs when an IT technician connects to a remote device, whether it’s a desktop computer, laptop, or mobile device, and takes over the controls of that remote device from their own device to troubleshoot and resolve issues as if they’re on the affected device without needing to physically be on the problematic device.
Why is supporting remote desktops with multiple monitors important?
At a time when more people are working remotely and using multiple monitors for productivity reasons, organizations must be able to provide remote support for whatever workstation setup best suits their users’ needs.
How does desktop monitor support work in Dameware Remote Everywhere?
SolarWinds Dameware Remote Everywhere (DRE) is a powerful remote desktop solution built to let IT technicians provide remote support to desktops with multiple monitors in just a few clicks. The tool can give techs what they need to resolve issues quickly, easily, and safely no matter where they’re located or what device they’re connecting to or from. With DRE, you can connect to Linux, Windows, or macOS devices in typically under 8 seconds, gaining access and control faster to start resolving end user issues without delay.
When you connect to a remote workstation with multiple monitors, DRE can allow you to more easily toggle between the monitors to make sure you are seeing the view you want. Technicians can even see multiple monitor views on a single screen, so they can find information and drag and drop files to more quickly resolve user issues. If the problem requires input from other technicians, DRE can also let you more easily share screens.
Related features and tools
Other SolarWinds tools built to help you provide remote support:
Other DRE features:
What is remote monitor support?
Remote monitor support falls under the larger category of remote desktop support, whether you need remote desktop access to multi-monitor or single monitor workstations.
Remote monitor support software can allow you to gain access to remote monitors and other devices to provide IT support remotely and gain fuller visibility into the end user’s visual display.
Provide support for remote desktops with multiple monitors
Dameware Remote Everywhere
- Connect to remote devices typically in seconds and begin troubleshooting
- Toggle between monitors or view all monitors on a single screen
- Share screens with other IT techs to resolve issues faster
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