Multiple Monitors Remote Desktop Support

Provide remote support to multi-monitor workstations
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Offer remote desktop support for multiple monitors with a single click

Workstations with two or even more monitors are becoming common—especially with the rise of remote work and employees taking workstations home. IT teams need to be ready to support remote desktop connection for dual monitors to help resolve issues quickly.

SolarWinds® Dameware® Remote Everywhere (DRE) is designed to make it easier to get visibility into workstations using multiple monitors. With DRE, you can offer remote support to multiple monitor workstations the same way you would with a single monitor, with the ability to switch between multiple monitors with a single click. You can even view more than one monitor at the same time.

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Set remote desktop connection for multi-monitor support on multiple platform types

In a time when remote work is on the rise and more people are using personal devices for work—whether they’re using those devices from home or following BYOD policies—it’s critically important for organizations to invest in remote support software that can connect the devices used by an IT team to different device types and operating systems.

SolarWinds Dameware Remote Everywhere can let you extend your remote support capabilities to a variety of device types and operating systems, including Windows, macOS, and Linux. You can even connect across devices and operating systems, like connecting to a Mac remote desktop session from a PC, which can help ensure end users don’t get stranded without support because you can’t connect to their device type.

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Connect to remote devices quickly and easily for safe remote sessions involving multi-monitor support

When you’re trying to connect to end-user monitors for remote support, speed is essential if you hope to ensure productivity for everyone involved. When you use SolarWinds Dameware Remote Everywhere, you can connect to remote devices typically in under 8 seconds.

Once you establish a connection, you can start offering support immediately. DRE is built to give IT technicians valuable information about the remote device at the beginning of the session, so they can start resolving the issue right away.

You can even use DRE to access unattended machines with Wake-on-LAN, Intel vPro with AMT, and KVM support. In addition, DRE’s advanced encryption protocols and its support for multi-factor authentication and multi-level permissions can help ensure remote connections are safe.

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Simplify remote support with the help of mobile device connections

When it comes to offering remote support, whether for a workstation with one or multiple monitors, SolarWinds Dameware Remote Everywhere offers features specifically designed to help IT technicians resolve problems more easily and efficiently—including the ability to connect to remote devices (including desktop computers, laptops, and tablets) from mobile devices. If technicians need to view an issue on the go, they don’t have to wait until they get to a desktop computer. As with computer to computer connections, technicians can use DRE to connect to different operating systems using the Dameware app from their mobile devices.

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Get alerts and reports to stay on top of remote device performance

If you want to achieve greater remote desktop visibility for multiple monitors or single monitors, you can use the SolarWinds Dameware Remote Everywhere Monitor Now feature to help you remotely monitor and manage your organization’s devices. With Monitor Now, DRE offers automated, customizable alerts and reports to let you know as soon as key device metrics cross thresholds and require your attention. These alerts and reports often include actionable insights to help you get to the bottom of issues quicker and can give you information about past remote sessions to better inform future troubleshooting efforts.

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Get More on Remote Desktop Multiple Monitors

Do you find yourself asking…

Provide support for remote desktops with multiple monitors

Dameware Remote Everywhere

  • Connect to remote devices typically in seconds and begin troubleshooting
  • Toggle between monitors or view all monitors on a single screen
  • Share screens with other IT techs to resolve issues faster

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