"Dameware works all the time, it allows after-hours support [to be handled] remotely, and it’s far easier to use than previous software."
"Dameware also allows us to take care of an issue here on campus with much less disruption to what we may be working on at any given time because we don’t have to get up and walk over to someone’s desk in the next building."
"With Dameware, we are able to remotely access user computers and troubleshoot technical issues with our domain accounts, while the user is logged in. This gives us a better picture of the issues that the user is seeing."
"I am the primary IT support at a small rural critical access hospital which includes five satellite clinics within 45-mile radius. Dameware enables me to troubleshoot and resolve issues that previously would require a 15 to 30-minute drive in some instances."
"As we continue to get more and more remote sites, Dameware makes our job much easier. We can connect to user PCs without any hassle. If the machine is new, the files are pushed, and boom, you’re in in a matter of moments. Just a great tool and would recommend it to IT departments of all sizes."
"Dameware is an overall better tool than any other we’ve used. We are able to support end-users faster, and do so seamlessly."
The Dameware Central Server is an optional centralized server component deployed with Dameware Remote Support designed for organizations with large IT departments or those that frequently need secure access to computers located outside of the firewall.
Although DRS requires the use of an agent, this does not require additional cost.
DRS is licensed per user, not per computer, and there are no additional fees for client agents installed by the program. This means there’s no limit on the number of end users which can be supported by this solution.
Dameware Remote Support requires an annual renewal fee for 12 months of 24/7 support and the ability to upgrade to the latest versions of the product released during your active maintenance period.