Comprehensive Remote Support Software that allows System Administrators to perform many of their daily tasks from one software console.
This is the guided tour for Dameware® Remote Support v11 including Mini Remote Control. Dameware Remote Support or DRS for short, is comprehensive remote support solution. DRS is self-hosted, meaning that it is managed by you and your team in your infrastructure and on your terms. DRS gives you complete control over your remote access connections and provides a serious ROI benefit over most SaaS and Cloud offerings.
At its core, DRS is a set of remote support tools that allows you to provide technical assistance and support to end-users and computers both inside and outside your firewall. These tools are packaged neatly into a familiar and easy-to-use Microsoft® Management Console, or MMC-style interface.
Depending on your organization's needs DRS can be deployed in one of two modes: standalone or centralized. Let's cover these two modes in a little more detail and then jump into the systems administration tools.
Deploying DRS in centralized mode requires the installation and configuration of the Dameware Central Server which is one of three server components included in DRS v11. The Dameware Central Server includes the Dameware Administration Console which lets you set up Dameware users, manage all of your licenses, share host lists, and see a list of all current Internet sessions. In order to make easy and secure remote support connections to computers outside of your firewall, the Dameware Internet Proxy must also be configured along with the Dameware Central Server. These two components can be installed on the same server but it is recommended that they are separated with the Internet proxy being installed on a separate server, placed in a DMZ. A third server component, the Dameware Mobile Gateway, must be configured if you wish to use Dameware Mobile for iOS and Android™ devices.
Deploying DRS in stand-alone mode is as simple as installing it on each user's workstation. In stand-alone mode, DRS makes connections directly to the end-user’s computers without the need for the Dameware Central Server. Keep in mind however, that deploying in stand-alone mode means you will not be able to centrally manage Dameware users and share global hosts lists or make connections to computers outside your firewall with the new Internet sessions feature. Once you have successfully deployed DRS in your environment, you can begin using all the powerful systems administration tools accessible from the DRS software console.
Let's begin by looking at Dameware Mini Remote Control or MRC for short, which is included with every copy of DRS. MRC is an award-winning remote control and remote access tool that allows you to connect to connect to Windows®, Mac® OS X®, and Linux® computers all from the same console.
MRC can be purchased separately from DRS but it does not include the Dameware Internet Proxy for outside of firewall connections, the Dameware Mobile Gateway for iOS and Android connections or the other systems administration tools we'll be covering in just a moment.