Simplify Day-to-Day Remote Computer Access
Make your day easier by using remote computer access software to enable feature-rich remote access on any operating system
Enable feature-rich remote computer access on any operating system
Enable feature-rich remote computer access on any operating system
SolarWinds® Dameware® Remote Support (DRS) is a desktop remote access tool built to be compatible across Windows, Mac OS X, or Linux computers. It runs with the standard remote-control protocol but offers the ability to initiate remote sessions using RDP and VNC protocols. DRS also comes with built-in time-saving tools for easy remote troubleshooting like in-session chat, file transfer, print, and screenshot capture.
Connect to multiple computers from a single remote access program
Connect to multiple computers from a single remote access program
DRS empowers you to access computers remotely without having to initiate remote control sessions. This can help businesses resolve issues with more speed and efficiency, so end users can stay productive.
DRS comes with built-in system tools with which you can:
- Start, stop, and restart Windows services
- View and stop Windows processes
- View and clear Windows event logs
- Run custom scripts
- Edit and modify registries
- Copy and delete files
- Manage disks, shares, peripherals, and more
Improve remote support with a built-in internet proxy
Improve remote support with a built-in internet proxy
Deployed in centralized mode, Dameware Remote Support lets you remotely connect to computers outside the corporate firewall with just an internet proxy server. This proxy enables you to connect to end users working outside the network via a safe over-the-internet remote session. In addition, users can send a remote connection link, which when opened and accepted, will start the remote session without having to set up a VPN.
Integrate with SolarWinds Web Help Desk
Integrate with SolarWinds Web Help Desk
Dameware Remote Support is built to integrate with SolarWinds Web Help Desk®, so admins can more easily incorporate service desk support. With this integration, users can initiate a single-click remote desktop session with computers anywhere on a network, based on help desk tickets and IT asset inventory. This integration also allows you to export asset information from Dameware Remote Support and import it to Web Help Desk.
Get More on Remote Computer Access
What is remote computer access?
Remote computer access is when a user accesses their device or computer from a remote location using a network connection. For instance, once a user is connected to an office computer through remote access, they’re given the same control over the computer as if they were operating it in person.
How does remote computer access work?
Remote computer access works by enabling a connection between two or more computers. This access is useful for admins who need to troubleshoot end-user devices. Or it can be useful for employees who aren’t at their office and want to access their workstation, whether from home or another off-site location.
Out-of-network remote computer access requires specific technology to form a secure connection. This can be a VPN connection, but a more flexible option is an internet proxy. An internet proxy serves as an intermediary device for enabling network connection between two (or more) devices. The computers don’t talk to each other directly—instead, the proxy receives traffic from one computer and sends it to the other device.
Using an internet proxy enhances the security of the remote connection. In addition, it makes it possible to reach devices that would otherwise be behind a firewall and inaccessible for connections outside the corporate network. With a proxy, admins or employees can access their computers from off-site locations.
What are the benefits of remote computer access?
With remote access to a computer, IT teams can improve their troubleshooting abilities in addition to their ability to identify and solve problems affecting productivity wherever they or the problem are located. Remote control access can also support the integration of corporate networks and remote devices, so system administrators don’t need to go directly to a server’s location just to troubleshoot—they can just log in to devices from their desk.
Remote access vs. remote desktop
Although remote access and remote desktop are sometimes used interchangeably, it’s possible to define differences between the two.
When talking about remote desktop, it’s usually a reference to in-network, on-premises remote support where screen sharing or remote connections are used for day-to-day business purposes. An on-premises remote desktop tool is often a good fit for employees who use screen sharing. In addition, an IT admin will use it to provide remote IT support to the end users on the network.
Remote access refers to forming connections between different networks from different locations. This is typically a cloud-based remote service, because remote access needs to be more flexible than an in-network service. A remote access solution can connect a user to their office computer, so they can access their display and files from anywhere in the world. Or an admin can provide remote support from a secondary location, including for users who aren’t on the corporate network.
What does a remote access tool do?
A remote access tool creates connections between computers, so users can access or control a computer from afar.
Remote access programs offer helpful services and can enable IT teams to deliver better remote support. For example, with a remote access tool, IT teams can transfer files securely from an office computer to a remote computer with ease.
Additionally, remote access tools can support help desk services by enabling secure and efficient remote access, which can allow teams to improve mean-time-to-resolution and deliver a better overall user experience.
How does remote access work in Dameware Remote Support?
SolarWinds Dameware Remote Support is designed to be an affordable, reliable, and secure on-premises software that can simplify and optimize remote IT tasks.
Dameware Remote Support can help IT teams provide better remote access support, as it’s designed to be lightning-fast and operate from a single pane of glass. This means IT admins can quickly connect to any computer on their network typically in just a matter of seconds and with a few clicks.
Admins can even access computers that are powered-off, sleeping, hibernating, or crashed, thanks to the built-in Intel vPro with AMT, Wake-on-LAN, and KVM support. With the ease of access, troubleshooting a critical incident takes no time at all.
What is remote computer access?
Remote computer access is when a user accesses their device or computer from a remote location using a network connection. For instance, once a user is connected to an office computer through remote access, they’re given the same control over the computer as if they were operating it in person.
“We use Dameware to support 3,200 users. Dameware is well worth the price to fix problems in multiple locations. "
Warren Bankson
Chief Security Officer
Arkansas Department of Corrections
Simplify everyday troubleshooting with remote computer access
Dameware Remote Support
Enables connection between Windows, macOS, and Linux devices.
Extends your IT support capabilities to remote employees and customers.
Supports multi-platform remote computer access from a single console.
