PC Remote Control Software Features
Extend your IT reach with easy-to-use remote control PC tools
Use built-in utilities and tools for remote control computer access
Use built-in utilities and tools for remote control computer access
With the power to manage Windows machines, Active Directory, and Exchange from afar, SolarWinds® Dameware® Remote Support (DRS) software can help you remotely control PCs inside and outside your corporate network, all from a single interface.
With Dameware, you can easily:
- Initiate safe over-the-internet remote connections
- Manage and administer Windows computers without initiating remote sessions
- Change Active Directory objects and attributes
- Export network and workstation configurations for compliance reports
Simplify troubleshooting and routine management tasks
Simplify troubleshooting and routine management tasks
Daily support tasks can quickly bog down your IT team, especially when they need to access computers remotely.
Dameware Remote Support helps solve this issue with the aid of built-in system tools and TCP utilities:
- Start, stop, and restart Windows services
- Reboot unattended Windows computers when they crash
- View and stop Windows processes
- View and clear the Windows Event Log
- Run custom scripts
- View performance statistics
- Copy and delete files
- Add and delete network shares and more
Export Active Directory objects and Windows configurations
Export Active Directory objects and Windows configurations
DRS supports users with a number of built-in remote control computer tools, which can allow you to export information from remote Windows servers, laptops, and Active Directory controllers.
From one console, you can:
- Create an inventory of the software installed on each Windows system
- Export system configurations in XML and CSV format
- Export AD objects and attributes
- Bulk export configuration settings for selected computers
- Create custom exports based on WMI properties
Remotely control Windows, macOS, and Linux computers
Remotely control Windows, macOS, and Linux computers
Business networks often contain a mix of operating systems, which means your remote control software needs to be compatible with different kinds of OS to be effective.
Dameware Remote Support offers streamlined remote control computer access for Windows, macOS, and Linux systems. DRS also enables IT teams to gain access to unattended, powered-off, sleeping, hibernating, or even crashed computers inside and outside your corporate network.
Get More on Remote Control PC
What is remote control PC?
Remote control PC is the process of using a device or program to control a computer system from a remote location. Remote control tools allow you to access and manipulate remote PCs, typically to access data or troubleshoot issues.
What is the best way to access a PC remotely?
The best way to access a PC remotely is with dedicated remote access software. Remote desktop software allows IT teams to access an office computer and its business-critical applications through an internet connection, enabled by an internet proxy. Remote access software streams a feed of the host device’s desktop over the remote device and allows the admin both system insights and keystroke/mouse control. With this enhanced control, an IT admin can easily troubleshoot a computer without ever touching it.
Why is remote control PC important?
Remote control PC is important for businesses wanting to maximize productivity and enable flexibility and speed for IT admins and employees alike.
Being able to access a computer remotely offers flexibility to help both workers and IT technicians stay productive. Employees appreciate the ability to remote control computer functions to access their business devices from home or a secondary location.
Similarly, IT admins can boost business performance by troubleshooting end-user workstations from anywhere, even if the devices are powered off. End users don’t have to wait for a solution—with admins able to access a computer remotely, troubleshooting can happen quicker.
Overall, remote PC control can improve the speed at which your organization responds to help desk requests. When someone submits a help ticket, whether for faulty software or services, they expect someone to respond ASAP. Remote support software can help you meet demand by eliminating the travel involved in resolving an issue. Your IT staff doesn’t need to get to a PC’s location—they can just log in and troubleshoot remotely. Overall, remote control software can enable you to address a larger number of issues in less time.
How does remote PC control work?
Remote support software is designed to connect PCs over an internet proxy, so the remote user can access and control the other device, typically to provide IT maintenance and support.
With remote support software, an IT admin can connect to a device, even if it’s powered-off or crashed, to provide immediate servicing support. Once connected through the software’s internet proxy, they can operate the host device as if they were at the workstation. They can access system files, control the mouse and keyboard, and dig into logs to find issues. This control allows them to perform any needed task—install updates, troubleshoot system problems, and provide on-demand support.
Many remote PC control software suites also come with features like chat boxes or file transfers. This extends IT reach even further and enables organizations to empower their technical teams to provide excellent customer service.
How does remote PC control work in Dameware?
SolarWinds Dameware Remote Support is designed to be a reliable and affordable enterprise remote control PC solution. DRS offers features built to help you access a PC remotely and quickly resolve problems.
Dameware includes powerful utilities and tools built to enable IT teams to access a remote control computer from anywhere at any time. Dameware management tools can be operated from one easy-to-use interface, which IT teams can use to chat, transfer files, print, and more. DRS is compatible with Windows, macOS, and Linux devices.
Dameware can help IT teams simplify tedious troubleshooting and daily management responsibilities. With a range of helpful add-ons, users can easily execute routine tasks like rebooting computers as well as starting and stopping services. In addition, Dameware enables IT teams to easily export Active Directory objects and Windows configurations to extend network management capabilities from remote locations.
Looking for a cloud-based remote solution?
What is remote control PC?
Remote control PC is the process of using a device or program to control a computer system from a remote location. Remote control tools allow you to access and manipulate remote PCs, typically to access data or troubleshoot issues.
“We use Dameware to support 3,200 users. Dameware is well worth the price to fix problems in multiple locations."
Warren Bankson
Chief Security Officer
Arkansas Department of Corrections
Streamline troubleshooting with a remote PC control software suite
Dameware Remote Support
Inspect end-user PC issues from anywhere in the world at any time of day.
Scale up remote troubleshooting for any size network with multiple operating systems.
Access built-in features like chat boxes, remote printing, and AD exporting.