Online Remote Desktop Access Software

Remote work is on the rise, and employees work across state lines and across the globe. Cloud-based remote desktop access allows IT technicians to access nearly any platform or device, regardless of the owner’s location, and provide critical IT support. Whether it’s a file that won’t download, a browser that won’t open, or a new piece of software shutting down unexpectedly, remote computer access is essential to resolving the issue and getting end users back to business as usual.

With the right remote access software, technicians enjoy in-depth visibility into an end user’s desktop as if they’re right in the room with the device rather than miles away. Beyond exceptional visibility, robust remote desktop access solutions facilitate the issue resolution process. Detailed system information regarding Windows event logs and updates, BIOS, and more is provided to technicians at the start of a support session, so they have critical details at their fingertips.

Remote access is a blanket term covering various approaches to accessing an external platform or device in a different location, whether it’s across town or across the country. In any given situation, the ideal approach to remote access is dictated by who is remotely accessing a device and for what purpose. There are currently three types of remote access:

• Peer-to-Peer: Peer-to-peer remote access involves employees using remote access platforms to collaborate in any capacity. For instance, employees who use screen-sharing during a training demonstration or video conferencing for a meeting are leveraging remote access tools.
• Individual: Individual employees are increasingly seeking remote access to their desktop computers while on the road. Cloud-based remote access platforms allow employees to access files, folders, and even their entire desktop from afar and keep employee productivity high.
• IT Troubleshooting: Today’s global workforces call for remote IT support to be delivered anywhere, at any time. System administrators and support technicians rely on remote access software to troubleshoot end-user issues, helping them address these issues as easily as if they were in the same office.

While online remote access and remote desktop have quite a few things in common—most obviously, they’re both designed to streamline remote IT support—there are several distinct differences between the two. Here’s a brief overview of each:

• Online Remote Access: Online remote access is accomplished via the cloud and can be used to connect to nearly any platform or device, including mobile devices. Online remote access platforms support several communication channels, including VoIP and video conference calling. They facilitate a fast, highly secure, and complete connection, keeping safety compliance regulations top of mind.
• Remote Desktop: Remote desktop solutions allow technicians to provide IT support to remote systems without initiating a full remote-control session. These platforms are geared toward troubleshooting issues on Windows servers and workstations. Remotely unlocking user accounts, resetting passwords, and editing group policies are all common examples of a remote desktop task.

IT technicians who ask, “How can I access my computer remotely over the internet?” don’t have to look far for an answer. Remotely accessing your computer or an employee’s computer is easier than ever thanks to innovative, online remote support solutions. These solutions allow system administrators to connect to workstations using a Remote Desktop Protocol, internet proxy server, or via a LAN, WAN, or VPN. Once a connection is made, IT technicians can control the mouse and keyboard of an employee’s workstation from their own device. This facilitates the troubleshooting process, allowing technicians to dig in and resolve end-user issues as quickly as possible.

A robust online remote access software solution will even provide admins with a lightweight ticketing system. In these cases, end users submit a one-click support request ticket through the platform. This simple ticket is routed to the appropriate technician, so they can jump in and resolve the issue ASAP.

Remote computer access is essential in today’s digital era in which remote work has become the norm among employees at companies large and small. Remote access software helps ensure offsite employees have access to the same resources and support as onsite employees, so they never miss a beat. This keeps productivity high, boosting employee morale—and the bottom line.

With the right remote access support tool in hand, IT administrators can achieve improved:

• Speed: Employee downtime is costly. Comprehensive remote support software is designed to help IT administrators resolve end-user issues efficiently, connecting to work stations in under eight seconds.
• Security: Cyberattacks are on the rise. It’s important for IT administrators to do everything in their power to keep their systems safe. A remote support solution with enterprise-grade security featuring two-factor authentication and AES-256 encryption can help keep attackers at bay.
• Recordkeeping: Remote access systems enable IT technicians to create a paper trail documenting which tickets have been resolved, how they were resolved, and by whom they were resolved. This leads to shorter resolution times and greater efficiency down the line.

Dameware is a powerful diagnostic tool that provides IT technicians with clear, in-depth access and visibility into nearly any platform or device, regardless of its location. When an employee faces an issue on their device, they can use the Dameware platform to submit a ticket request. Once the ticket has been submitted, system administrators can route it accordingly, making sure it lands in the hands of the ideal technician.

Once it’s time to address the ticket, a technician simply logs in to the employee’s device remotely to begin a support session. Depending on the type of issue, the end user may or may not have to be present for this. The IT technician will be provided with all relevant system information—including BIOS, device details, and event log data—at the start of the support session, helping them dig in and resolve the issue as quickly as possible.