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SolarWinds Help Desk Essentials

2-in-1 Solution for Help Desk Management &
Remote IT Troubleshooting

  • Simplify help desk management from service request creation to resolution
  • Centralize & automate ticketing management and IT asset management
  • Accelerate remote IT troubleshooting by launching remote session from help desk console–remotely access Windows®, Linux® and Mac OS® X computers
  • Remotely manage Windows servers, workstations, & Active Directory domains
  • Monitor help desk performance & SLA fulfilment to improve customer satisfaction
  • Utilize parent-child ticketing relationships to expedite trouble shooting
Download Free TrialFully Functional for 14 Days

SolarWinds® Help Desk Essentials consists of two award-winning IT tools–Web Help Desk & DameWare Remote Support–a must-have combo for support centers and IT teams. With built-in integration between these tools, you can connect to remote computers directly from help desk trouble tickets and asset inventory for faster IT administration and efficient service delivery.


SolarWinds Help Desk Essentials Web Help Desk + DameWare Remote Support


SolarWinds Web Help Desk

Easy-to-use IT help desk software to simplify, centralize & automate help desk management tasks

  • Provides flexibility to automate ticket assignment, routing, escalation & SLA alerting
  • Includes built-in, automated asset discovery, IT asset management, and reporting capabilities
  • Simplifies IT change management and change approval process
  • Offers customizable dashboards for help desk performance monitoring & reporting
  • Delivers out-of-the-box knowledge base for IT admin knowledge management, and self-service guidance for end-users on the service request portal

DameWare Remote Support

Powerful systems administration tool for remote support and troubleshooting

  • Includes award-winning DameWare Mini Remote Control for remote connectivity to Windows, Linux & Mac OS X systems
  • Supports remote connection to computers both inside & outside the firewall
  • Troubleshoot & manage Windows computers and remotely reboot systems, start/stop services & processes, copy/delete files, view & clear event logs, and more
  • Manage multiple AD domains and users, and remotely reset passwords
  • Supports remote desktop control from iOS & Android devices

"At a fraction of the cost of other solutions, Web Help Desk is a really effective product that is easy to manage and implement. It provides many powerful features that are benefiting our company."


Dino Kotenoglou, Director of DSS
Martha Stewart Living Omnimedia, Inc

"DameWare has been a big time and money saver for us – it’s very inexpensive. With the time you would travel to sites in a month or two, you can easily save the cost of the license."


Nick Guidish, Network administrator
Jacksonville School District

Winner of Windows Networking Reader’s Choice Award 2013 for “Remote Control” Category

Winner of Windows Networking Reader’s Choice Award 2014 for “Help Desk” Category

Web Help Desk & DameWare Remote Support Integration Highlights:
  • Connect to remote computers directly from help desk trouble tickets and IT asset inventory for faster troubleshooting
  • Save remote session metadata including duration, chat history and screenshots back to the IT tickets in the help desk
  • Save remote session details on to an existing ticket in Web Help Desk, or create a new ticket from the DameWare remote session
Learn More About Web Help Desk and DameWare Remote Support Integration: Watch Video » | Read Blog »

Top 3 Reasons to Download SolarWinds Help Desk Essentials

  • Extremely easy-to-use IT tools for help desk management and remote IT administration
  • Save time, money and resources by automating and simplifying help desk and IT support tasks
  • One-stop affordable solution for help desk analysts and IT admins

Download, install, and start providing remote IT support in minutes!

  Download Free TrialFully Functional for 14 Days

The following remote connections are supported with Web Help Desk and DameWare integration.
From the Web Help Desk console, initiate DameWare remote session to connect to:

  • Attended and unattended Windows computers inside the LAN
  • Attended Windows computers outside the LAN

DameWare Remote Support

MRC is included in the more comprehensive systems administration tool, DameWare Remote Support (DRS). In addition to MRC, the DRS software package includes DameWare Mobile, Windows administration, Active Directory® management, and configuration exporting tools in one easy-to-use software console.

Compare the features of DameWare Remote Support and Mini Remote Control