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DameWare Remote Control Software System Requirements

MRC Client Agent Service (Installed on the remote machine)

The MRC client agent service can be installed and run on machines running all Microsoft Windows Operating Systems beginning with and including Windows Server 2008/2008 R2, 2012/2012 R2, Windows Vista, Windows 7, 8, 8.1, and 10. All service pack levels are supported with these operating systems except where noted. Both 32-bit and 64-bit versions of these operating systems are supported. For 64-bit remote machines, the new 64-bit MRC Client Agent Service can be used.

MRC Installed on the remote machine

The MRC program is officially supported on all Microsoft Windows Operating Systems beginning with Windows Vista. The local machine, where the MRC application is installed, must be running one of the following Microsoft Windows Operating Systems: Windows Server 2008/2008 R2, 2012/2012 R2, Windows Vista, Windows 7, 8, 8.1, and 10. All service pack levels for these Operating Systems are supported unless noted. Both 32-bit and 64-bit versions of these Operating Systems are supported.

***Older Operating Systems may be able to run the MRC application; however, DameWare cannot provide support for those installations.

MRC Mirror Driver (supported on Windows XP SP2 or higher)

The video card of the remote machine must support the following raster capabilities:

  • Transferring bitmaps (RC_BITBLT)
  • Supporting the Windows APIs, SetDIBits and GetDIBits functions (RC_DI_BITMAP)
  • Support only one color plane.

Smart Card Login & Authentication (v5.5 and above only)

According to Microsoft, Smart Card Login & Authentication is only supported on Windows 2000 and above. Including:

  • Windows Vista
  • Windows 2008 Server
  • Windows 2008 R2 Server
  • Windows 2012 Server
  • Windows 2012 R2 Server
  • Windows 7
  • Windows 8
  • Windows 8.1
  • Windows 10

Other than Microsoft’s implemented Smart Card Services (scardsvr), no additional middleware is directly required by our software for Smart Card Authentication & Login.

A Smart Card reader is not required on the remote machine.

Your Operating System and network implementation must be configured properly for Smart Card authentication.

* MRC requires the TCP Protocol.

 

DameWare Remote Support

MRC is included in the more comprehensive systems administration tool, DameWare Remote Support (DRS). In addition to MRC, the DRS software package includes DameWare Mobile, Windows administration, Active Directory® management, and configuration exporting tools in one easy-to-use software console.

Compare the features of DameWare Remote Support and Mini Remote Control