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Remote Support Software Price & Licensing


DameWare Remote Support is licensed by the number of IT technicians using it, not by end-users or computers supported, with no additional fees for client agents installed by the program. For example, if there are 10 technicians that will be running the software and connecting to 10,000 remote machines, a 10-technician license is required.

Each technician license allows for three separate installations (for example: desktop, laptop, and home computer) provided that they are the only person running the software on those additional machines.

New License Prices

The cost per technician decreases as quantity increases. You can easily determine the pricing for a license by using the table below to find the per technician cost.

Number of Technicians End User Remote Machines Price per Technician License* Total Price of Licenses
1 Unlimited $365.00 $365
2 to 3 Unlimited $357.00 $714 - $1071
4 to 5 Unlimited $347.00 $1388 - $1735
6 to 9 Unlimited $331.00 $1986 - $2979
10 to 14 Unlimited $315.00 $3150 - $4410
15 or more Unlimited $284.00 $4260 and up
*Each technician license may be used on up to 3 computers so long as it is used by the same person

To illustrate the pricing model, please see a few examples below:

  • 15 Technicians = 15 x $284.00 = $4,260.00
  • 47 Technicians = 47 x $284.00 = $13,348.00

Version Upgrades

Twelve months of maintenance are included with your purchase, and so you may be eligible for a version upgrade at no charge. Please log in to the Customer Portal to check what new versions of your license are available.

Adding Technicians to Your License

You may add technicians to your license by purchasing a technician upgrade license. At present, we do not offer this option online; please contact to learn more.

The pricing for technician upgrade licenses is calculated by multiplying the number of technicians you are adding by the per technician cost of the total number of technicians you desire. The table below lists several examples:

Current Technicians Additional Technicians Total Technicians Price per Technician Total Price of Licenses
1 2 3 2 to 3 @
$357.00 per Technicians
2 x $357.00 =
7 5 12 10 to 14 @
$315.00 per Technicians
5 x $315.00 =
20 10 30 15 or more @
$284.00 per Technicians
10 x $284.00 =

Please note that you can add technicians to your license, but you cannot remove technicians.

Other Questions

Let us help you calculate pricing for your organization. Please contact


DameWare Remote Support

MRC is included in the more comprehensive systems administration tool, DameWare Remote Support (DRS). In addition to MRC, the DRS software package includes DameWare Mobile, Windows administration, Active Directory® management, and configuration exporting tools in one easy-to-use software console.

Compare the features of DameWare Remote Support and Mini Remote Control