Contact Us Now: 855-270-1449 or Sales@DameWare.com

DameWare Remote Support: Desktop Remote Control


DameWare Remote Support lets you take control of the desktop of a remote computer. Using DameWare Remote Support, you can remotely support end-users as if you were standing over their shoulder.

  • Quickly connect and control the end-user’s desktop
  • Take one-click screenshots of the remote desktop
  • Chat with the end-user as you troubleshoot problems
  • Instantly transfer files to remote computers to fix problems
  • Remotely control Windows®, Mac OS® X and Linux® desktops
BUY NOW FREE TRIAL FREE VERSION Fully functional for 14 days

Active Directory Management

Add or delete users, groups, and OUs from the DRS console.

Add or delete users, groups, and OUs from the DRS console.

Disk Management

Manage disks on remote computers from the DRS console.

Manage disks on remote computers from the DRS console.

View Event Logs

View Event Logs of Remote Computers from the DRS Console.

View Event Logs of Remote Computers from the DRS Console.

Manage Processes Remotely

Manage Processes of Remote Computers from the DRS Console.

Manage Processes of Remote Computers from the DRS Console.

Manage Services Remotely

Start, stop, or restart services on remote computers with DRS.

Start, stop, or restart services on remote computers with DRS.

Installed Software

View the software installed on remote computers with DRS.

View the software installed on remote computers with DRS.

Launch MRC

Launch a remote control session from the DRS console.

Launch a remote control session from the DRS console.

One-click Screenshots

Take screenshots of remote computers with one click.

Take screenshots of remote computers with one click.

Remote Control Mac OS X

Remotely control computers running Mac OS X.

Remotely control computers running Mac OS X.

Remote Control VNC

Connect to Mac OS X and Linux computers from the console with VNC.

Connect to Mac OS X and Linux computers from the console with VNC.

Remote Control MRC

Connect to computers with the Mini Remote Control Viewer.

Connect to computers the Mini Remote Control Viewer.

Support Smart Card Authentication

Highly secure environments, like the United States Federal Government, often require Smart Card authentication. DameWare MRC enables you to remotely connect to a computer and login using Smart Cards. Now you can remotely support users while maintaining the highest level of security.

Support Smart Card Authentication

DameWare Mobile

Operate a Windows computer from an iPad or iPhone.

Operate a Windows computer from an iPad or iPhone.

Intel vPro with AMT

Connects to a remote Intel AMT KVM host using the Remote Frame Buffer (RFB) protocol. Use this option to connect remote systems running on Intel vPro Hardware

Connects to a remote Intel AMT KVM  host using the Remote Frame Buffer (RFB) protocol.

Internet Sessions

DameWare Remote Support includes an Internet proxy that allows you to make over-the-Internet sessions for remote access.

Internet Sessions

DameWare Central Server

DameWare Server includes centralized user & license management in DameWare Remote Support.

DameWare Central Server

Flexible Deployment Options

DameWare Remote Support offers flexible deployment options: Standalone mode or Centralized mode. Download DameWare Remote Support now.

Flexible Deployment Options

Desktop Remote Control for Windows, Mac OS X and Linux Computers

Managing AD users is one of the most common tasks of an Active Directory Management Tool. With DameWare Remote Support you can add users to Active Directory and give them access to all the resources they need to do their job. This includes creating their home folders, setting up a Microsoft® Exchange Mailbox, and even adding their picture. You can also delete users and reset passwords.

Chat With End-Users as You Troubleshoot

As you troubleshoot problems, you need to communicate with the end-user. You want to know what they did or what they are trying to do. With DameWare Remote Support, you can instantly chat with end-users allowing you to fix problems faster.

Take Screenshots of the Remote Desktop

A picture’s worth a thousand words and so is a screenshot. Taking screenshots of a remote desktop using CTRL-PrtScn is a painful laborious process. With DameWare Remote Support, you never have to do this. You can take screen shots of the remote desktop in one-click and save them to your computer in an instant.

Wake Sleeping Servers & Reboot Powered-Down Computers

DameWare Remote Support gives you a variety of options to connect to computers. You can configure the DameWare Client Agent to allow for unattended connections allowing you to fix problems while the end-user is away from his/her computer. You can use the Intel® vPro™ AMT technology to “wake up” a computer that is sleeping or in power saving mode, as well as reboot a machine that is powered down.

Control who has access to remote systems

DameWare Remote Support gives you granular control over who has access to remote computers. You can configure DameWare Remote Support so that the end-user must grant the system administrator access before allowing a remote connection. You can also use Active Directory Group Policies to control exactly who is allowed to remotely connect to a computer.

Installing the DameWare Client Agent

DameWare Remote Support uses an agent to establish the remote desktop sharing connection. The client agent can automatically be installed the first time you connect to the remote computer. You can also use the MSI builder to create a custom agent installation package. Once the MSI package is created, it can be installed using Group Policies or third-party software distribution platforms.

Agent Backward Compatibility

DameWare Remote Support v9 is backwards compatible with DameWare v7 and v8 client agents. With DameWare Remote Support v9, you can connect to computers that are running DameWare v7, v8 or v9 agents. With agent backward compatibility, you have more flexibility to decide when agents are upgraded.



Share DameWare:
| Request Quote