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DameWare Remote Support
Remote control and systems management tools in one easy-to-use package

Starting at $349See full price list
DOWNLOAD FREE TRIALFully functional for 14 days

Remotely control desktops, laptops & servers

Remote support software for Windows®, Mac OS® X and Linux® computers. Share screens, chat, transfer files and initiate MRC, RDP or VNC sessions.

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Securely access computers outside the firewall

Provide remote support to users anywhere, with the DameWare Central Server & Internet Proxy.

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Centrally manage users, licenses and host lists

Manage users and permissions with Active Directory® synchronization, create and share global host lists, and control and activate licenses.

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Support end-users from your iOS® and Android™ device

With the included mobile app, you can provide support from an Android smartphone or tablet, or iOS device such as an iPhone or iPad.

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Perform Windows administration tasks remotely

Troubleshoot remotely without initiating full remote control sessions. Restart services & processes, edit registries, view & clear event logs, and more.

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Manage multiple Active Directory domains

Unlock user accounts, reset passwords, organizational units and groups, and edit group policies from one interface.

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More features

Support computers remotely via Intel® vPro™ with AMT

Troubleshoot computers with built-in Intel vPro AMT features using DameWare Remote Support software.

Export AD Objects & Windows configurations

Export AD Objects and WMI information in bulk to CSV or XML formats. Manage config settings and view system properties across your network.

Smart Card login & Smart Card authentication

Benefit from two-factor authentication for remote connections in secure networks without using a smart card reader or other middleware.

Direct integration with SolarWinds Web Help Desk

Initiate remote access sessions directly from tickets, save session details, and create an audit trail.

  • DameWare Remote Support software has offered a considerable level of functionality for us to support our end-users. DameWare was easy to roll out and it has made quite a difference in us performing maintenance on our servers as well as offering support to our end-users
    mkseeberger - thwack member
  • DameWare has proven to be an invaluable tool in the day-to-day IT support operations of my not-for-profit agency. The price is right, the feature set is fantastic and keeps getting better, and the community and support is very responsive. Definitely recommended!
    George Lama - IT Manager, Buffalo, NY

Pricing and licensing

DameWare Remote Support software is licensed per IT technician, not per computer, with no additional fees for client agents. The number of licenses must correspond with the actual number of people that use the software. For example, if there are 10 technicians running the software and connecting to 10,000 remote machines, a 10-user license is required.

Number of technicians End-user remote machines Price per technician license* Total price of licenses
1 Unlimited $349 $349
2 to 3 Unlimited $340 $680 - $1020
4 to 5 Unlimited $330 $1320 - $1650
6 to 9 Unlimited $315 $1890 - $2835
10 to 14 Unlimited $300 $3000 - $4200
15 or more Unlimited $270 $4050 and up

* Each technician license may be installed on up to 3 computers when deployed in standalone mode.

Let us help you calculate pricing for your organization. Get in touch at 855-270-1449 or request a quote online.


Tech specs



Hard Drive

Operating System

DameWare® Remote Support can be installed on:

  • Windows® XP SP2, Vista, 7, 8, 8.1, 10
  • Windows Server® 2003 R2, 2008, 2008 R2, 2012, 2012 R2

DameWare Mini Remote Control can be used to initiate remote sessions with:

  • Windows Vista, 7, 8, 8.1, 10
  • Windows Server 2008, 2008 R2, 2012, 2012 R2
  • Debian® 5.0 and later (VNC enabled)
  • CentOS™ 5 and 6 (VNC enabled)
  • Ubuntu™ 10.04.1 LTS to 10.04.3 LTS, 11.10, and 12.04 LTS (VNC enabled)
  • Red Hat® Enterprise Linux® 5 and later (VNC enabled)
  • Fedora® 15 and 16 (VNC enabled)
  • Mac OS® X (VNC enabled)


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    Easy-to-use remote control

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    Over-the-internet remote control session

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    DameWare server administration console

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    Support end-users from your iOS or Android device

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    Perform Windows administration tasks remotely

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    Manage multiple Active Directory domains

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    Support computers remotely via Intel vPro AMT

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    Export AD Objects & Windows configurations

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    Smart Card Login & Smart Card Authentication

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    Launch remote session from Web Help Desk

Deployment modes

Standalone deployment

Get up and running quickly and easily with our simple standalone deployment.

With standalone deployment, management of users and licenses is on the individual technician's systems where remote support software is installed and not on a centralized administration server

Standalone deployment is best for organizations that:

  • Have few end-users and computers to support
  • Rarely access computers outside of the firewall
  • Maintain a small or decentralized IT departments

Centralized deployment

Deploying in Centralized mode requires the installation and configuration of the DameWare Central Server and gives organizations access to additional features.

IT departments should decide whether or not these features are needed before deploying in Centralized mode.

Designed for organizations:

  • With large IT departments and large amounts of systems to support
  • With centralized IT departments that support multiple locations
  • That frequently access computers outside of the firewall
  • That need secure remote access to Windows computers from iOS and Android mobile devices
  • Have multiple licenses of DameWare products they wish to manage from a single point

DameWare Remote Support

Starting at $349

DOWNLOAD FREE TRIALFully functional for 14 days