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DameWare Remote Support

A powerful collection of SysAdmin utilities in one user-friendly interface.

DameWare Mini Remote Control

Connect to remote desktops, laptops and servers to troubleshoot and solve issues.

Remote Support Linux

The Linux® operating system may not be as widely as Windows®, but many businesses, corporations, and large organizations find Linux both financially and technologically attractive. In fact, Linux has grown to become such an important part of the IT landscape, that as of 2010 it represented one percent of newly installed operating systems in the U.S. A large percentage of those are used by businesses, corporations, educational establishments, and governments. The increased usage of Linux requires that IT departments provide remote support to Linux computers in addition to the other operating systems that may be deployed across their networks.

Many IT departments around the world deploy Linux operating systems in their server environments, mostly because of the operating system’s affordability and open-source platform. When citing the reasons for using Linux in a business environment, many companies show preference for the operating system’s open sourcing, which does not limit capabilities to the extent Windows and Mac OS® do.

Some use Linux because it allows certain machines to run faster, while others like the fact that the OS is virtually virus-free. Regardless of the reasons for the rise in Linux usage, there is no denying the OS has earned a strong foothold in the IT departments of many major businesses.

Remote support works on Mac, Linux, and Windows computers.

Selecting a Linux computer from a remote support utility.

Remote Support for Linux Servers

Although the Linux OS is used to power some desktop computers, its primary role in business is in serving applications and databases. These applications must run efficiently and consistently without downtime or interruption in order to avoid affecting company sales and business relationships. Usually, Linux servers are unattended but still require ongoing remote support.

When a large company decides to use Linux to power servers, those servers are typically located in secure locations distant from the company’s information technology department. For many companies and IT departments, it is a challenge to remotely support Linux servers that are housed offsite in data centers.

Remote Support: Linux Desktops

Although most business computers are based on the Windows OS or Mac OS, some run Linux. This is because the total cost of ownership for Linux licenses is lower than that of other operating systems like Windows. Regardless of which type of operating system a company computer is using, it will still need technical support connection capabilities in order to troubleshoot problems and provide assistance to the end-user.

Providing remote support for one or more Linux computers usually requires a virtual network connection (VNC®). With DameWare®, technical support teams have access to a remote assistance application that supports multiple protocols, including VNC. This means IT departments can use a single console to access multiple operating systems within the network.

For each connected Linux, Windows, or Mac desktop, the help desk can access and control computer desktops, take screen shots as needed, and provide chat support to users—all from a single remote location. The support capabilities are the same as if a member of the IT department were troubleshooting the computer in person.

Choosing a Remote Support Tool

Professional remote control software is essential for businesses looking to establish a secure and reliable assistance connection. When choosing a remote support tool, IT departments should look for solutions that allow them to connect to Linux servers and desktops, as well as other operating systems within the same network. More and more companies are employing the use of multiple operating OS platforms across various departments. For example, Linux may power engineering and remote servers, while Mac computers may be the foundation of the arts and design departments.

The well-known Windows OS continues to be the most prevalent choice for desktops and laptops for most corporations and companies. This leaves technical support departments with a complex system of OS platforms – all of which run on the same network.

Attempting to provide support to each system on an individual basis is both costly and time-consuming. By using a remote support tool that provides support capabilities for Linux, Mac, and Windows, IT departments can connect with desktops, laptops, and servers across the entire network without leaving the office. This ultimately improves timeliness and production efficiency while reducing labor costs.

Remote Control Software

Your business’ help desk should never be cluttered with complicated technical issues. By choosing professional remote support for Linux, like DameWare, your support team can get to work providing assistance where it is needed most. By choosing DameWare, you are entrusting your Linux remote assistance needs to a support software platform that thousands of IT departments already use.

To find out how DameWare Remote Support software can help your business run more efficiently, download the remote support software (a fully functional version) free of charge for 14 days. The free trial includes support capabilities for Linux, Mac, and Windows operating systems. If you decide the software is right for you, you will gain access to our highly responsive technical support and customer service departments, as well as our highly active community forum of other IT professionals like you.

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