Dameware Remote Everywhere Deliver the tools IT professionals need in a cloud-based, remote support solution

Starts at $540 Get a Quote

Key Features

  • Features Overview
  • Fast remote control
  • Safe remote support
  • Remote access to sleeping and powered-off computers
  • Thorough system information
  • Session information details
  • Reporting engine
  • Live chat and video conference calls
  • Lightweight ticketing system
  • Multi-monitor support
  • Features Overview

    Dameware Remote Everywhere is a fast, simple, and lightweight cloud-based remote support solution, accessible from almost anywhere with an internet connection.

    Fast Issue Resolution
    When an end user has an issue, DRE helps you solve it fast. Avoid long connection or software response times.
    Unattended Support
    Don’t bother an end user unnecessarily; resolve their issues from behind the scenes.
    From Anywhere to Everywhere
    Get quick remote access from Windows, Mac OS X, or Linux to any desktop or mobile device such as Android or iOS.
    High-Resolution Support
    Crystal-clear visibility in HD, scaled by the capability of your network.
  • Fast remote control

    Establish active sessions in no time.

    Don’t waste time. SolarWinds® Dameware Remote Everywhere (DRE) typically connects to workstations in less than eight seconds to help you save time.

  • Safe remote support

    Reach end users’ systems with safe remote support.

    DRE is designed to help keep user data safe via advanced encryption protocols and support for two-factor authentication, as well as multilevel permissions.

  • Remote access to sleeping and powered-off computers

    Don’t let unresponsive machines keep you from resolving IT issues.

    Remotely connect to out-of-band computers with Intel vPro with AMT, Wake-on-LAN, and KVM support.

  • Thorough system information

    Solve problems without disturbing the end user.

    Get almost all the information you need to resolve an issue at the beginning of a support session. DRE gives you system info, BIOS, and device details, in addition to Windows event logs and updates.

  • Session information details

    Save details for each session to share important troubleshooting information with teammates.

    DRE allows you to take screenshots and record during the active session. Add notes to the end user’s request or to session details. You can also save recorded sessions in the cloud.

  • Reporting engine

    Improve your help desk department’s performance with robust reporting.

    Gain greater insight into your help desk team’s performance. DRE gives you session details, technician performance information, and end users’ survey summaries.

  • Live chat and video conference calls

    Communicate quickly and conveniently with users during sessions.

    Do you need to ask end users about their problems? Connect with them via pre-session or in-session chat, use VoIP, or make a video call without interrupting active sessions. All messages are automatically saved in session logs.

  • Lightweight ticketing system

    Keep an eye on end-user requests without implementing a complex help desk system.

    End users can request help through the DRE agent. Once requested, add notes to a ticket and assign it as needed.

  • Multi-monitor support

    Workstations with two or more monitors are standard these days.

    Gain visibility into workstations with multiple monitors. DRE allows you to switch between end users’ monitors with a single click.

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Key Features

Features Overview Dameware Remote Everywhere is a fast, simple, and lightweight cloud-based remote support solution, accessible from almost anywhere with an internet connection.
Fast remote control

Establish active sessions in no time.

Don’t waste time. SolarWinds® Dameware Remote Everywhere (DRE) typically connects to workstations in less than eight seconds to help you save time.
Close Feature
Safe remote support

Reach end users’ systems with safe remote support.

DRE is designed to help keep user data safe via advanced encryption protocols and support for two-factor authentication, as well as multilevel permissions.
Close Feature
Remote access to sleeping and powered-off computers

Don’t let unresponsive machines keep you from resolving IT issues.

Remotely connect to out-of-band computers with Intel vPro with AMT, Wake-on-LAN, and KVM support.
Close Feature
Thorough system information

Solve problems without disturbing the end user.

Get almost all the information you need to resolve an issue at the beginning of a support session. DRE gives you system info, BIOS, and device details, in addition to Windows event logs and updates.
Close Feature
Session information details

Save details for each session to share important troubleshooting information with teammates.

DRE allows you to take screenshots and record during the active session. Add notes to the end user’s request or to session details. You can also save recorded sessions in the cloud.
Close Feature
Reporting engine

Improve your help desk department’s performance with robust reporting.

Gain greater insight into your help desk team’s performance. DRE gives you session details, technician performance information, and end users’ survey summaries.
Close Feature
Live chat and video conference calls

Communicate quickly and conveniently with users during sessions.

Do you need to ask end users about their problems? Connect with them via pre-session or in-session chat, use VoIP, or make a video call without interrupting active sessions. All messages are automatically saved in session logs.
Close Feature
Lightweight ticketing system

Keep an eye on end-user requests without implementing a complex help desk system.

End users can request help through the DRE agent. Once requested, add notes to a ticket and assign it as needed.
Close Feature
Multi-monitor support

Workstations with two or more monitors are standard these days.

Gain visibility into workstations with multiple monitors. DRE allows you to switch between end users’ monitors with a single click.
Close Feature
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Dameware Remote Everywhere

START FREE TRIAL Fully functional for 14 days
Let’s talk it over.
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855-270-1449
What is remote control?
definition
Remote control software lets you control computers and servers from a distance. With a remote support tool, you can help solve technical issues without leaving your desk.
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