SolarWinds® Help Desk Essentials consists of two award-winning IT tools–Web Help Desk & Dameware Remote Support–a must-have combo for support centers and IT teams. With built-in integration between these tools, you can connect to remote computers directly from help desk trouble tickets and asset inventory for faster IT administration and efficient service delivery.
Easy-to-use IT help desk software to simplify, centralize & automate help desk management tasks
"At a fraction of the cost of other solutions, Web Help Desk is a really effective product that is easy to manage and implement. It provides many powerful features that are benefiting our company."
Winner of Windows Networking Reader’s Choice Award 2013 for “Remote Control” Category
Powerful systems administration tool for remote support and troubleshooting
"Dameware has been a big time and money saver for us – it’s very inexpensive. With the time you would travel to sites in a month or two, you can easily save the cost of the license."
Winner of Windows Networking Reader’s Choice Award 2014 for “Help Desk” Category