IT Support Software

With remote IT support software, easily troubleshoot and maintain services

See More
See Less

Remotely access and manage nearly any platform or device

Remotely access and manage nearly any platform or device

Dameware® Remote Everywhere (DRE) is designed to be an IT support software solution to help IT technicians provide fast and secure remote control at an affordable price. Connect to Windows, Linux, and Mac OS X systems with ease and even deliver on-the-go support via a mobile console for Android or iOS devices. For IT technicians seeking a cloud-based solution, Dameware Remote Everywhere provides advanced troubleshooting and powerful remote support features delivered as a SaaS solution.

For on-premises remote IT support software, Dameware Remote Support (DRS) offers similar functionality as DRE with a focus on delivering top-notch security features including multifactor authentication and Smart Card support.

Both Dameware IT remote support software solutions help empower techs to take full control of remote support sessions with the ability to reboot systems, start/stop services and processes, copy/delete files, view and clear event logs, and more—anywhere, at any time.

ACTIVATE FREE TRIAL START FREE TRIAL Fully functional for 14 days
Learn More

Quickly diagnose and solve issues with IT support software

Quickly diagnose and solve issues with IT support software

As if IT issues weren’t bad enough, a total halt to productivity caused by “technical issues” only seems makes matters worse. To get end users up and running quickly without bringing projects to a standstill, Dameware IT support remote control software solutions provide a number of built-in utilities—including chat, DNS lookup, file transfer, screenshot capture, traceroute, and Telnet—to help support techs troubleshoot without the need to launch full remote control sessions and perform unattended maintenance. No more wait times, no more delays. 

Dameware IT support software can also integrate with SolarWinds® Web Help Desk® designed to enhance and accelerate IT support and service request fulfillment. Leveraging the Help Desk Essentials Pack, you can initiate one-click remote desktop sessions with computers associated with help desk tickets as well as create service tickets directly from remote IT support sessions.

ACTIVATE FREE TRIAL START FREE TRIAL Fully functional for 14 days
Learn More

Communicate with end users early and often

Communicate with end users early and often

When IT issues arise, end users want to know their concerns are being addressed—quickly and efficiently. Dameware support software for IT provides end users with one-click support requests, expected wait time, and other pertinent support queue information, so end users remain in the loop and techs can resolve issues as quickly as possible the first time they happen.

With Dameware, IT technicians can use both pre-session and in-session live chat as well as VoIP calling, directly connecting IT with end users to get insights into the actions already taken and the problems trying to be solved. This comprehensive level of communication is designed to allow for faster IT issue resolution as well as less frustration on both sides of the ticket.

ACTIVATE FREE TRIAL START FREE TRIAL Fully functional for 14 days
Learn More

Manage across devices with remote access software for IT

Manage across devices with remote access software for IT

Dameware remote access software for IT helps simplify Windows administration by allowing administration and support tasks to be performed from a single remote console. Whether it’s a remote server on your network or end user in a remote location, techs can leverage the built-in IT support software tools in Dameware to provide quick remote support to devices inside and outside company firewalls with ease, including unlocking user accounts, resetting passwords, and editing group policies.

Through integration with Active Directory, DRS IT support software also allows for periodic, pre-scheduled syncs to import all Active Directory user credentials into the tool. You can also directly export Active Directory properties, software information, and system configurations from remote computers in easy-to-use .CSV or .XML formats.

ACTIVATE FREE TRIAL START FREE TRIAL Fully functional for 14 days
Learn More

Gain real-time and historic insight into user sessions

Gain real-time and historic insight into user sessions

Dameware IT support software offers real-time session monitoring for in-depth insights into remote support sessions at a moment’s notice, helping companies and their IT technicians stay on top of all their remote support activity. The platform also offers comprehensive session history reports that can be exported into .XLS format or, with Dameware Remote Everywhere, uploaded to the cloud as video recordings. 

This level of robust reporting allows IT support technicians to drill into the details, evaluating performance and end-user survey summaries to improve the performance of their IT help desk department. 

ACTIVATE FREE TRIAL START FREE TRIAL Fully functional for 14 days
Learn More
Get More on IT Support Software
Do you find yourself asking…
  • What is IT support software?
  • How does IT support software work?
  • What are the benefits of IT support software?
  • Is remote IT support software secure?
  • How does Dameware provide IT support software?
  • What other remote support features does Dameware have?
  • What is IT support software?

    Comprehensive IT support software empowers technicians managing countless devices, applications, and systems to provide technical support and maintenance from anywhere, at any time. This game-changing remote technology improves efficiency by allowing IT techs to assist their teams at a moment’s notice—a critical capability for any IT department working with employees based in offices across the globe. 

    IT support software can be on-premises or cloud-based (delivered as a SaaS solution). Both types of support software for technicians should include file sharing, troubleshooting, system maintenance, and account directory management via multi-platform remote access to Windows, Linux, and Mac OS X computers and servers from a single admin console. IT technicians can even access these platforms on-the-go via remote access from their iOS and Android devices. With this ability to gain instant remote access, techs are empowered to perform routine updates to help prevent unwelcome glitches as well as quickly diagnose and solve problems that do occur.

  • How does IT support software work?

    IT support software can work in two ways: from a direct, client-to-server setup, or over a centralized server to manage and monitor a larger group of computers. IT support software is typically compatible with most systems and environments and can even be accessed from almost anywhere with an internet connection thanks to cloud-based remote support options, such as Dameware Remote Everywhere

    Dameware was built to generate greater efficiency and ease-of-use for support technicians seeking robust troubleshooting tools. No matter where an IT issue occurs, a tech can initiate a secure remote connection with computers inside the Local Area Network (LAN)—even if the system is sleeping or powered off—to start and stop services and processes, copy or delete files, review and clear event logs, and more using Dameware IT support software. This is possible through the platform’s support of Intel vPro with AMT, Wake-on-LAN, and Kernel-based Virtual Machine (KVM) features that enable access to out-of-band computers.

    To gain mobile remote access to Windows computers and servers from iOS and Android devices, IT technicians must install Dameware IT support software in centralized deployment mode to facilitate on-the-fly mobile administration and end-user support. This deployment mode also enables technicians to remotely connect to computers outside of the corporate firewall with the help of an Internet Proxy server. That means you can initiate safe, over-the-internet remote sessions to Windows computers located anywhere without requiring a VPN connection. But that’s not all, once installed in the centralized deployment mode, techs can centrally manage Dameware permissions and users (other IT technicians), control and activate all Dameware licenses from a single location, and have the ability to share global host lists with all Dameware users.

  • What are the benefits of IT support software?

    IT technicians need powerful tools to diagnose issues quickly and ensure end users get the service they expect. This is where the benefits of IT support software come into play. With robust remote IT support software, technicians can troubleshoot issues and perform system maintenance via a secure solution from any location, at any time of day. 

    IT support software may also include remote administration tools to help simplify the work going into performing Windows administrative and support by rolling up these remote tasks into a single management console. Whether it’s a remote server on your network or end users in remote locations in need of assistance, the built-in system tools in IT support software can allow IT technicians to remotely start and stop Windows services and processes as well as use a remote command-line console to run custom commands or scripts on the remote computer. Additional administrative IT support software benefits include the ability to add network shares, move files, reformat disk drives, as well as view and clear events in the Windows event log. When used for Active Directory, IT technicians can use IT support software to unlock user accounts, reset passwords, add users to distribution or security groups, edit group policies, run Exchange tasks, manage organizational units, and update Active Directory extended attributes, including photos and employee IDs.

    Dameware IT support software is built to provide the troubleshooting tools and data you need to keep devices and servers running smoothly at your fingertips with clear, visual dashboards to help optimize business efficiency.

  • Is remote IT support software secure?

    IT support software accesses large volumes of company data—much of which is often highly sensitive information—meaning these platforms must be designed with security top-of-mind.

    Dameware is one of the first remote IT support software solutions to offer Smart Card authentication and interactive Smart Card login. Smart Card authentication is the ability to access resources on a remote machine by logging into your local machine using a Smart Card and a PIN, and then passing this information on to the remote machine. Highly secure environments like the U.S. Federal Government mandate the use of Smart Card authentication as the primary method of accessing their information systems. Dameware is also compliant with Federal Information Processing Standards (FIPS) 140-2. These ironclad remote security measures are designed to help keep sensitive data safe at every point in the remote support process.

  • How does Dameware provide IT support software?

    With Dameware, IT technicians can remotely support end users as easily as if they were standing in the same room. Dameware allows techs to quickly and efficiently perform proactive system maintenance and troubleshoot issues that arise. With this level of IT system support, end users don’t have to get caught up in lengthy holding patterns, wondering when their ticket is up and how long it will take to be resolved. Instead, Dameware is built to enable one-click support requests, provide expected wait times, and other important support queue information so end users are never left in the dark. The IT support software also offers several communication channels, including pre-session and in-session live chat as well as VoIP calling. This allow IT technicians to quickly intake end-user information, like when the problem first began and what steps they’ve already taken to address it. Access to this type of fast, fluid communication is critical to making sure end users and IT technicians resolve issues swiftly—the first time around. 

    Dameware provides several other in-session IT support features as well, including color and quality adjustment for high- to low-bandwidth users, full-screen and fit-screen views, automatic keyboard translation mapping, remote printing, and remote desktop screen sharing. IT technicians can also choose to view all session data in real time through session recordings or leverage historical session reports to dig into existing data. To further facilitate the troubleshooting process, Dameware IT support software solutions empower techs to remotely reboot systems, start/stop services and processes, and copy/delete files. The remote support tools can also be leveraged to view and clear event logs, an especially crucial capability since this is where the root of many troubleshooting answers lie.

  • What other remote support features does Dameware have?

    Dameware provides a robust platform of remote IT support features to help technicians manage devices and systems dispersed across offices, including a variety of computer connection options. Sysadmins can configure the Dameware Client Agent to permit unattended connections, allowing them to fix problems while the end user is away from a computer, or, if a remote system is sleeping or powered off, Dameware can leverage Intel vPro AMT technology to wake/reboot the device as needed. 

    Dameware also gives you granular control over who has access to remote computers. You can configure the software so the end user must grant the system administrator access before allowing a remote connection. Or you can use Active Directory group policies to control exactly who is allowed to remotely connect to a computer. This helps you keep tabs on all permission settings. You can also use Dameware to better manage Active Directory as a whole, easily adding users to Active Directory, and granting them access to the resources they need to do their job. This includes creating their home folders, setting up a Microsoft Exchange Mailbox, and even adding their picture. You can also delete users and reset passwords.

What is IT support software?

Comprehensive IT support software empowers technicians managing countless devices, applications, and systems to provide technical support and maintenance from anywhere, at any time. This game-changing remote technology improves efficiency by allowing IT techs to assist their teams at a moment’s notice—a critical capability for any IT department working with employees based in offices across the globe. 

IT support software can be on-premises or cloud-based (delivered as a SaaS solution). Both types of support software for technicians should include file sharing, troubleshooting, system maintenance, and account directory management via multi-platform remote access to Windows, Linux, and Mac OS X computers and servers from a single admin console. IT technicians can even access these platforms on-the-go via remote access from their iOS and Android devices. With this ability to gain instant remote access, techs are empowered to perform routine updates to help prevent unwelcome glitches as well as quickly diagnose and solve problems that do occur.

Close
How does IT support software work?

IT support software can work in two ways: from a direct, client-to-server setup, or over a centralized server to manage and monitor a larger group of computers. IT support software is typically compatible with most systems and environments and can even be accessed from almost anywhere with an internet connection thanks to cloud-based remote support options, such as Dameware Remote Everywhere

Dameware was built to generate greater efficiency and ease-of-use for support technicians seeking robust troubleshooting tools. No matter where an IT issue occurs, a tech can initiate a secure remote connection with computers inside the Local Area Network (LAN)—even if the system is sleeping or powered off—to start and stop services and processes, copy or delete files, review and clear event logs, and more using Dameware IT support software. This is possible through the platform’s support of Intel vPro with AMT, Wake-on-LAN, and Kernel-based Virtual Machine (KVM) features that enable access to out-of-band computers.

To gain mobile remote access to Windows computers and servers from iOS and Android devices, IT technicians must install Dameware IT support software in centralized deployment mode to facilitate on-the-fly mobile administration and end-user support. This deployment mode also enables technicians to remotely connect to computers outside of the corporate firewall with the help of an Internet Proxy server. That means you can initiate safe, over-the-internet remote sessions to Windows computers located anywhere without requiring a VPN connection. But that’s not all, once installed in the centralized deployment mode, techs can centrally manage Dameware permissions and users (other IT technicians), control and activate all Dameware licenses from a single location, and have the ability to share global host lists with all Dameware users.

Close
What are the benefits of IT support software?

IT technicians need powerful tools to diagnose issues quickly and ensure end users get the service they expect. This is where the benefits of IT support software come into play. With robust remote IT support software, technicians can troubleshoot issues and perform system maintenance via a secure solution from any location, at any time of day. 

IT support software may also include remote administration tools to help simplify the work going into performing Windows administrative and support by rolling up these remote tasks into a single management console. Whether it’s a remote server on your network or end users in remote locations in need of assistance, the built-in system tools in IT support software can allow IT technicians to remotely start and stop Windows services and processes as well as use a remote command-line console to run custom commands or scripts on the remote computer. Additional administrative IT support software benefits include the ability to add network shares, move files, reformat disk drives, as well as view and clear events in the Windows event log. When used for Active Directory, IT technicians can use IT support software to unlock user accounts, reset passwords, add users to distribution or security groups, edit group policies, run Exchange tasks, manage organizational units, and update Active Directory extended attributes, including photos and employee IDs.

Dameware IT support software is built to provide the troubleshooting tools and data you need to keep devices and servers running smoothly at your fingertips with clear, visual dashboards to help optimize business efficiency.

Close

IT support software to manage and troubleshoot devices and servers

Dameware Remote Everywhere

  • Remotely access any Windows, Linux, or Mac OS X computer or server, even if powered off.

  • Manage administrative tasks, like group policies and account resets, from anywhere.

  • Boost the performance of your help desk through in-depth evaluations and survey summaries.

ACTIVATE FREE TRIAL Fully functional for 14 days
Let’s talk it over.
Contact our team. Anytime.
+1-866-530-8100
{{STATIC CONTENT}}
{{CAPTION_TITLE}}

{{CAPTION_CONTENT}}

{{TITLE}}