Offer easy remote connectivity to Windows, Mac OS X, and Linux computers in just a few clicks.
Quickly connect to multiple computers from a single dashboard, and access system tools and TCP utilities.
Connect to PCs outside the corporate firewall using built-in internet proxy.
Integration with SolarWinds® Web Help Desk® lets you launch remote sessions from help desk tickets.
Dameware® Remote Support offers a built-in remote control and desktop sharing tool that remotely connects to Windows, Mac OS X, and Linux computers. It provides time-saving tools that include in-session chat, file transfer, print, and screenshot capture for easy remote troubleshooting.
In addition to the native remote control protocol, you can also initiate remote sessions using RDP and VNC protocols. You can leverage built-in Intel vPro with AMT, Wake-on-LAN, and KVM support to gain access to computers that are powered off, sleeping, hibernating, or even crashed.
Dameware Remote Support lets you troubleshoot computers remotely without having to initiate remote control sessions. You can resolve issues faster and provide quicker end-user support using built-in system tools and remote administration tool capabilities.
Deployed in centralized mode, Dameware Remote Support allows you to remotely connect to computers outside the corporate firewall with the help of an internet proxy server. Designed to establish a secure over-the-internet remote session to end-users traveling or working outside the network, you can easily send a remote connection link, which, when opened and accepted, will start the remote session. No VPN is required to connect to computers outside the firewall. You can also initiate attended and unattended remote sessions over the internet in just a few clicks.
Dameware Remote Support integrates with SolarWinds Web Help Desk for enhanced and accelerated IT support and service request fulfillment. Leveraging this integration, you can initiate a single-click remote desktop session with computers from help desk tickets and IT asset inventory. This integration also allows you to easily export asset information from Dameware Remote Support and import it to Web Help Desk. Using this powerful remote support and help desk combo helps you improve the efficiency of your overall IT service resolution process.
“We use Dameware to support 3,200 users. Dameware is well worth the price to fix problems in multiple locations. "
Sometimes, getting to the root of an IT issue involves going right to the source.
IT issues know no bounds, so why should the ability to troubleshoot IT issues only be reserved for machines on the network?
IT admins have enough on their plates without having to make house calls for IT troubleshooting.