Simplify remote desktop administration and systems troubleshooting

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Fully Functional for 14 Days

Are remote workforce and distributed teams making remote desktop administration complex?

Simple, safe, and self-hosted remote desktop administration using Dameware Remote Support

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Multi-platform support

Multi-platform support

Dameware® Remote Support lets you quickly establish remote sessions to Windows, Mac OS X, and Linux computers. It also allows you to wake up sleeping servers and reboot powered-off computers using Intel vPro with AMT, Wake-on-LAN, and KVM support. Dameware Mini Remote Control (MRC) lets you to share desktops, chat with end-users, capture screenshots, and initiate remote connections via MRC, RDP, and VNC protocols. With built-in mobile app support, you can connect to remote computers from Android and iOS mobile devices and tablets without any additional cost.
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Built-in system tools

Built-in system tools

Dameware Remote Support allows you to easily troubleshoot computers without initiating full remote control sessions. It offers built-in remote admin tools and TCP utilities to perform numerous remote Windows administration tasks, including:

  • Start/stop services and processes, edit registries, and view and clear event logs
  • Run network diagnostics
  • Access system properties, configuration, and installed software
  • Manage multiple Active Directory objects and domains
  • Move files and reformat disk drives
  • Run custom scripts with system tools and more
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Remote access over the internet safely

Remote access over the internet safely

By deploying Dameware Remote Support in centralized mode, you can provide remote support to end-users anywhere, anytime. It allows you to safely access attended or unattended computers over the internet and troubleshoot them easily.

Dameware uses AES 256, 3DES/Triple DES, RC4, and FIPS 140-2 encryption algorithms to ensure safe remote session attributes. It also offers two-level authentication to strengthen security in remote desktop connections. It uses smart card logon and a PIN to authenticate technicians, canceling the need for a third-party card reader or middleware.

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Integration with help desk software

Integration with help desk software

Dameware integration with SolarWinds® Web Help Desk® allows you to initiate remote connections directly from help desk tickets. The combination of help desk management and remote troubleshooting helps you:
  • Reduce the time it takes to resolve help desk tickets
  • Simplify help desk operations and issue resolution from a single console
  • Save session details, add screenshots, and create an audit trail for help desk requests
  • Monitor help desk performance and SLA fulfilment to improve customer satisfaction
  • Utilize parent-child ticketing relationships to expedite troubleshooting
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Dameware Remote Support is an industry favorite. Hands down.

We use Dameware to remotely support global end-user computers. Our user base is accustomed to receiving hassle free support... and often ask IT to remote in to see their issue.

James Mauck
IT Leader
Power Products, LLC

Simple and affordable remote desktop administration tool

Dameware Remote Support

  • Sometimes getting to the root of an IT issue involves going right to the source.

  • IT issues know no bounds, so why should the ability to troubleshoot IT issues only be reserved for machines on the network?

  • IT admins have enough on their plates without having to make house calls for IT troubleshooting.

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855-270-1449
What is remote administration?
definition
Remote administration is a common practice of IT professionals who manage help desks and provide technical support. Remote administration is the ability to connect to remote locations to administer technical assistance without needing to be physically near a system. A remote location may refer to a computer on a different floor or a server on the other side of the world.
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